If you are thinking of booking your Christmas dinner here then I would definately consider somewhere else!
We came here for a family meal as a group of 12 and all ordered from the Christmas menu. We were dealing with Peter the manager and he took our booking via email and we paid him the deposits etc.
First of all there was a mix up with the meals which was the restaurants fault, even though we had pre ordered them and this meant two of the meals had to be taken away and replaced which meant we had to sit and wait whilst everyone else was eating.
The menu stated that the meals came with seasonal veg and yet only 2 out of the 12 meals came with veg! The rest of them had no seasonable veg at at. We complained however by the time they brought out the veg it was too late. The stuffing was very undercooked and pale, the roast potatoes were barely roasted and were completely plain and not roasted in rosemary as the menu stated. The quality of the food was very poor! And for £16 for one course was very expensive for what it was! I've had better food in a wetherspoons!
We asked to speak to the manager Peter on the night however he wasn't available so we emailed him as soon as we returned home. We received no reply at all from him and after numerous phone calls and emails to the restaurant we still haven't been able to speak to him. We just get told he's to busy to deal with us. Yet strangely enough at the time of booking and taking our money he was emailing constantly!
I'm absolutely disgusted at the service we have received and the worst part about it is that they don't seem to care in...
Read moreWe visited Wygston House for the first time on Valentine's Day.
Firstly and by far the most important thing to say is the food was superb. Although a relatively restricted menu there was a good range of dishes and everything we has was fresh, full of flavour and very well cooked. The chef certainly did a great job and deserves complementing.
The second thing I'd say is the building is magnificent. Possibly the downstairs bar is a little cold, in both senses but, the upstairs dinning room is spectacular. A great venue.
Thirdly however, a couple of constructive criticisms. If I'm paying £45.00 per head I don't expect paper napkins of the standard you'd get in a fast food joint. Also, I've read the previous reviews that comment on staff training. I have to say I don't expect to be handed a bottle of very warm rose wine with the top still on it with a shrug and the words "should I be pouring this out?" and then have to ask twice to get an ice bucket. Maybe an old style maitre d might sharpen up the act and even get the staff to smarten-up their appearance and skills.
As I said the food was really special so why spoil it with such small things that are easily fixed. Do that and next time I'll give you 5 stars and maybe next year you'll be full on...
Read moreWygston's House is a truly amazing pub and restaurant. A beautiful place to spend time, the incredible main hall is timber framed in heavy medieval Oak beams, dating from around 1490, arguably the prettiest in the City centre that isn't a museum! Every visit feels like an occasion just to be in there. But you can drink and eat here too! The roasts here recently are quite simply the best I have had anywhere in the country. Every component is cooked and seasoned to perfection, crunchy roasties, rich proper meat gravy, tender meat with crispy edges, the nicest pigs in blankets I've had. This place deserves to thrive and be booked out for dining! Keep up the good work and don't lose the informal, friendly tone of the staff, let their personalities out! It helps keep the atmosphere real and inviting. Mardy, fomal staff can ruin a place. Want mainstream and trendy? The blandly branded homogeny so prevalent these days? Go elsewhere! Want character, beauty, quality, relaxed and pleasingly leftfield atmosphere? Look no further. I even heard Dylan on the speakers. Older blues, folk and Jazz seems to suit the place. Support and enjoy this splendid piece of Leicester Folk history. Bravo!...
Read more