It's OK. Not one of the better wetherspoons apart from the exceptionally clean toilets being on the same level not three stories upstairs. Main entrance is accessible passed outside seating area. Unfortunately one area is for smoker's which is less than the compulsory distance advised by Health and Safety. On.the front of the pub, there are sliding doors which, in summer, is nice. The only down side again is the horrible smell of cigarettes not only through the sliding doors but also the main door. There is a distinct lack of staff at all times. Service is exceptionally slow and dusfuctional. Staff serve at complete random with no semblance of order. This can lead to bad feelings and confrontation. When bar is busy, staff are seen to be talking to each other, ignoring customers, serving online order's to people who have just arrived. Out of all the spoons I have frequented, this is the worst for Service. Tables are often left for ages with used plates, mugs, glasses and food. Another Health & Safety issue. The language by some customer's is disgusting, no one of authority challenges this. Some seating definitely needs replacing. I good go on, but the best person to sort out this establishment is...
Read moreWent here last night (December 16th) with family following a Christmas meal to have some drinks. We’d been there for around 1.5-2 hours. My cousin accidentally picked up someone else’s drink from the bar mistakenly thinking it was hers. The manager then comes over to our table to say we need to leave and accuses my cousin of trying to steal drinks. We offered to pay for the drink and apologised (as it was an honest mistake) but he was extremely rude and then got security to walk us out which was very embarrassing. We aren’t rowdy people, we were there with our parents and it completely ruined the night for us all. The situation was handled extremely poorly by the manager, there was no empathy and no attempt to reach a resolution. He immediately decided we were thieves and made us leave. He even tried to tell my cousin to leave on her own (bearing in mind she doesn’t live local and travelled a long time with her mum to be there for the occasion). Will definitely not be going back and I wouldn’t recommend it to anyone. Next year when we have our annual Christmas meal on Mapperley top we’ll be going...
Read moreFood oily and not always hot. The drinks came after the food was delivered, which was a bit odd: short-staffed was the explanation, which I'll accept... But it still wasn't ideal. Nevertheless, all staff were very polite and helpful. The decor is bad early 1970s, and when we visited, there were a large number of screaming toddlers... But that's Spoons for you, I guess.
My photo poses a question! I know it's late December 2021 and it is unseasonably warm. But why does Spoons cheese literally sweat. It's not terribly appetising, is all I'll say. And I'll try to be fair and point out that the Woodthorpe Top's choice of sweat-prone cheese is not of their doing, but is (no doubt) a mandate from as above
I'll simply conclude with: drinks before food, not after; hot bacon, not cold; and no cheese sweat. Those factors would make me award a 5-star review. But as it is, it gets a 3-star review, because it's definitely acceptable, but absolutely...
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