Used to love this place and was my Indian of choice for about 4 years now but the past 3 times in a row that I've ordered it's been terrible. Not sure whether the management has changed or what but it's never simple anymore. They've either not seen the order and we've been left waiting 2 hours for the food. Stuff has been missing from the order when we get it. Today got an email for 15% off. Tried to order and the code doesn't work. Tried to call to place it and was sent back to the website by the staff. No customer service or efforts to make amends on any of these occasions. It s a real shame because I've been trying to keep myself from going elsewhere as I like the food but not worth the hassle anymore so they've lost...
Read moreKarikana has gone down in my estimation hugely over recent months, I originally thought the quality was pretty good, but the quality has fallen recently. It's in the detail, I am tired of being given rice that is stained yellow with food colouring and being told this is pilau rice, it's not it's just a cheap way to make it look different and it's definitely not pilau rice.
The quality of the curry is not good, the sauce is thin, the ingredients is poor and the taste is not great, honestly it's not good curry.
On the plus side, they always deliver on time and the communication is good especially through the app. Come on guys be the best, make really goog food and you will reap...
Read moreOur order was not only late, but also missing items. We immediately called to be told our missing item would be delivered within 15 minutes, which it was not. I phoned again to chase and they said the item was out for delivery within 5 minutes, which it was not. When I made a final call they had no excuse at all and didn't seem to have any idea where our missing item was. Absolutely appalling service. Not the first time we've experiences this issue. Would highly recommend not to order from here and to order from Rikshaw or Spicy Nights instead as they have much better service and...
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