Henry's Cafe Bar Cardiff — Restaurant in Great Britain

Manager and bouncer seriously need to gain some people skills and have some respect for the way they speak and treat their customers, returning customers! I had booked a table for me and my husband to watch the Lions rugby game, table was booked for 16:45. At no point of the booking or arriving at the pub was we made aware we had to vacate the table by 18:45. After being allowed to order and pay for more drinks, and those drinks being brought to our table, the manager came across to advise us “we had to vacate the table in 10 mins.” The game of rugby had run over, granted this was no ones fault, how ever the series is once every four years!! I asked the “manager” politely if we could be placed somewhere else just to watch the remainder of the game and to be able to drink our drinks that they had no problem taking my money for. In this time of the “manager” allegedly checking, the bouncer abruptly approached our table telling us to leave, disgraceful attitude! There was approximately half a dozen empty tables behind us, the group of men sat aside us even offered us to sit with them as there was empty seats (wouldn’t have been breaking the rule of 6 to a table.) According to the rude bouncer this wasn’t an option, in his words “you can’t sit at another table you have to leave!” If we was drunk and disorderly then I would’ve be writing this review. We was there purely like the majority of other customers to watch the Lions game. There was people there before us, also the same people there after us! We was treated like criminals, and the whole situation made us feel very embarrassed. We will not be returning to Henry’s again, and I will ensure friends and family of mine who are also returning customers won’t either!! Forced to leave 1 star to be able to leave...

I took my staff there last night for food and a few drinks. My bill was £418.. Everyone was enjoying themselves, laughing and maybe talking a bit loud as we were placed by the window on a series of tables . One of our group went to the bar to be told that they weren’t serving us anymore alcohol because “ we had had enough and were noisy. I think there were possibly 10 other people in there. all spread out. There was no atmosphere and very quiet, had there been more people, chatting, laughing and enjoying themselves. They would not have heard us. The people sitting closest to us came and said they couldn’t believe what they had just heard. In his opinion we were just enjoying ourselves. Non of us by any means were intoxicated. We asked to see the manager but she wouldn’t come out of her office. I frequented Henry’s during the 80s and 90s, there were always a lot people in there and a nice atmosphere. I can see now why there isn’t anymore. Last night there were more staff than customers. The bar staff were very slow and seem to lack training. 2 small baileys and an appletizer cost £26.So not cheap!! . I was later informed by a colleague that we had paid £40 deposit that wasn’t taken off the bill. I have tried calling them many times today but no answer. I have left 2 messages and no one has got back to me. I am in shock at the awful lack of service and such a lack of respect for customers. If they thought we were noisy , why didn’t they come to the table and tell us? Not ask us to leave. From 7.30- 10pm we must have spent around £700. All I can say is they must be doing extremely well financially on other days to be able to treat customers the way we were treated. They certainly don’t do well on a Saturday night!! Never again will I patronise...

The worst experience. My Niece booked this restaurant to welcome our friends from the USA. My word, what a dismal first impression. It took forever for the waitress to take our order, forever for our food to arrive. When the food did arrive, it was served with a few minutes gap between each person (there were six of us). Three of the dishes were cold, and the server couldn't recall which of the lamb shanks were gluten free, so they went back for reorder. My Niece complained to the young waitress who offered a round of drinks but I saw red at this...a round of drinks for what was dismal, appalling service. I suggested that we get 50% off, or we walk out. The server then said she would speak to her manager. Well, that's some manager you have there as he/she left it to the quite obviously nervous waitress to tell us that 50% was agreed. The Manager should have come to address the situation but did not have the nerve to do so, leaving the poor girl to tell us. When it came to paying the bill, I got fed up waiting and left the table to find someone. The bill was eventually settled away from the table and I was told our server had gone home and you only had two staff left on duty. Dreadful. Dreadful. On the other hand, we ate at the Ty Madeira the next night. The quality and service was at the other end of the scale. Attentive service and hot delicious food. I know that our guests from the USA will remember the Ty Madeira, but will forget Henry's which should be avoided. Thank you for embarrassing my Niece with your most...