200 Degrees Coffee Shop & Barista School — Restaurant in Wales

What a shame! The barista doesn’t even know the difference between a filter coffee and an americano! Most importantly, his attitude is the worst in town.

I made my third visit to this coffee shop, first two times were really good, staffs were friendly and nice. I ordered filter coffee and iced americano during my first two visits. Coffee is one of the best in town.

Here comes the third time, I came up to the barista (did not see him the first two times), asked him what coffee beans they do for filter coffee today. He said rudely, ‘depends on what you wanna get, americano?’ I repeated, ‘filter coffee.’ He said to me the same thing, asking me espresso or americano or what. I was super confused, I said to him. ‘Filter coffee is filter coffee, what do you mean?’ He said to me, ‘Filter coffee is americano.’ I mean, how can a barista doesn’t even know the difference between filter coffee and americano. He then referred me to those people who only goes to Starbucks, that I know nothing but trying to be pro.

Of course in the end I didn’t get anything because he just couldn’t make me a proper filter coffee, one that is exactly the same as I ordered few days ago from the same shop.

Such a pity, the other staffs are very nice and coffee is one of the best in town. But just one rude staff that can kill everything they build. If I cannot get what I want and will be treated rudely, why...

Rubbish service and remarkably unfriendly staff. I ordered via table service and ordered a milkshake where i was prompted to choose a milk option by the app, which i did. I was then met by a lady with short hair and glasses telling me i cant choose my milk because milkshakes are pre-made in packs - i was fine with this, but the way i was spoken to made it seem like i went out of my way to be difficult when i was simply doing what i had to do to place the order. When the same lady returned with the drink, she put it down firmly and said “and when it gets busy, I’m going to move you” which i thought was quite rude. I was alone sat at a table for four but the tables are relatively small in there and i was using it as a place to revise so needed space for my laptop and papers. I would’ve had no trouble moving, but again i was spoken to rather rudely. This was also about 10am and it was really empty, so i thought the comment was unnecessary. Even when i left, it was not busy.

The gist - the lady serving with glasses is really rude...

I had a terrible experience at 200 Degree Cafe in Cardiff today. After waiting quite a while for my friends, I finally decided to place my order after being told by the staff as we were using the wifi to do our work. The staff member, who had a tall, emo look with a ponytail and heavy black eyeliner, was incredibly rude. She snapped at us to order, making it clear she didn’t care about our wait.

When we got our drinks, they handed us a smoothie with two straws, but then, out of nowhere, she came back about five minutes later, barely looking at us and just casually said we needed to order another drink as she was walking away. It felt completely dismissive and unprofessional. Why would we need two drinks when they gave us a big smoothie with two straws? And we also made it clear we’d order more once our friends had arrived?

When I tried to address the rude service, she just turned and walked off without a word. The whole interaction was frustrating and made us feel unwelcome. I won’t be returning...