HarBAR Kitchen, Bar & Terrace — Restaurant in Guildford

Our lunch stopover at the HarBAR Guildford en route to a Virgin Air Ballooning experience was made even more delightful by the staff on hand to field our welcome to the restaurant.

The decor was airy, well lit and tasteful, and this was further complimented by friendly interactions that set the table at ease. Accompanied by well informed menu choices and follow-ups to ensure we were absolutely satisfied with our individual plates. One of our party members had complained about an egg in a burger being over easy, and this was corrected promptly. Not only was an updated burger dispatched, but Chloe compt’d a fresh set of fries, so the meal could be enjoyed in its entirety once again… a very nice touch, Chloe for MVP. Outside of that, her hospitality and interpersonal skills matched our energy as she quipped in polite and friendly banter. Our experience was so good, that we returned later that very same day for dinner… 5-Stars...

Prior visit was good, latest was a disaster. Food generally good (club sandwich was the only let down this time and would not recommend at all) but the service is non-existent truth be told. It really was bizarre and disappointing - ignored, condiments and sides delivered once we were finishing and we had to clear our own plates. I recommended it to my party, what a regret. The only saviour in the end was that our complaint was taken seriously by a manager who was not even responsible for our table - her manager, who was meant to be looking after our area was keeping a low profile it would seem. Good Food, Terrible service. Front of house is letting the rest down....

Disappointing and underwhelming.

The server who took our order clearly hadn't been trained, but had been left on their own. They wrote our order down on their phone, read it back, and then still missed one drink, one food item and the tap water we asked for. My Caesar salad was delivered in a filthy bowl, the underneath was covered in food debris. It was changed without question, but also without much of an much apology.

When I settled the bill I was asked if everything was ok. I said "not great". I wasn't asked any further questions about what hadn't been up to standard, they didn't appear to care but did just about manage to mumble an apology...