JAMROCK LEEDS — Restaurant in Leeds

I very rarely post on Google to give a bad review – only good reviews – so this is an indication of how angry I am about my recent dinner experience at Jamrock. I made a 7:45pm reservation for 1 on a Saturday night and arrived on time, only to be told that the table wasn't ready. At 8pm I asked if I could at least stand at the bar and order a drink while I waited, so I did that (and to the restaurant's credit, the cocktail I ordered was given to me free, on the house). Still it wasn't until 8:50pm, more than an HOUR after my booking started, that I was finally shown to my table. Did they give me a menu? Nope. I had to ask for a menu when I was asked what I wanted to order because the staff who worked there couldn't see that I didn't have a menu. The only good thing about my entire experience that night was that when I was FINALLY able to order some food, it arrived fairly quickly and it was really good. Absolutely everything else about my experience there was horrible; I didn't really care about this as I came solo, but the music from the DJ was definitely too loud for anyone to actually have a conversation. Then, when my plates were cleared up and I asked for the bill, the staff took HALF AN HOUR to come around with the card machine even though I was constantly trying to get their attention and one of the staff members clearly saw that, and didn't do anything about himself. Why? The people who work there genuinely seemed more interested in socialising with the guests, especially if they were attractive, and chatting amongst themselves, than actually doing their jobs.

Why am I so angry about this? 1. I was in Leeds for the weekend as a tourist and I had plans after dinner. They were ruined by the ridiculously awful customer service and timekeeping standards at this restaurant. 2. I specifically wanted to come to this restaurant because it had good reviews and I had never had Jamaican food before. I want to have Jamaican food again but definitely not at any restaurant run by these clowns, and if they decide to expand to the city where I live, I'll have to tell my friends not...

We had a bottomless brunch here and left hungry and ripped off! 😡

It was not worth £38 pp!

FOOD- The plate consisted on 2 spoonfuls of rice and 1/4 of a chicken thigh!!

Another member of our group ordered curry goat and were given 4 pieces of meat!!

Not enough food for an adult and not at all what was advertised!! Really disappointing considering they claim to be a "real" carribbean restaurant. It was a child's portion!

Either they need to start advertising their brunch as small plates so people are aware of miniature portion sizes, reduce prices or increase their portion sizes.

Even if they had added a dumpling or two it would have helped 🤣

The jerk chicken was more BBQ chicken than Jerk.

We ended up having to order additional sides, mac and cheese was horrible but the fried dumplings were nice.

DRINKS - I recommend the blue mountain cocktail. I also purchased a Pina colada separately which just tasted of lime. Several other drinks were also made incorrectly and had to be returned to the bar. They only had 1 member of staff on the bar for a restaurant full of people.

STAFF - the staff were nice and did agree the portion sizes were tiny compared to what's normal for a brunch. They they said they end up having to have the conversation with customers about portion sizes for brunch a lot. But the manager said there was nothing they could do to help, apart from advise us to spend more money to buy sides.

They said that owner chooses to focus on the quality of the drinks... But it's not like they were amazing or made correctly every time.

VIBE - the decor of the restaurant is lovely.

Overall the restaurant does have great potential. It is just really disappointing that the food wasn't to standard and everyone left hungry and feeling ripped off.

I hope that management decide to listen to customers as it does have great potential.

I hate to leave negative reviews, but this was my second visit to Jamrock, and unfortunately I won't...

Husband and myself went for lunch on Tuesday around 2.30pm.Was a lunchtime offer on for £10 i believe with a soft drink/food but we chose to have cocktails which were not part of the deal. Dispite this, they were pretty good! Wanted an ingredient swapped out of my Rum cocktail and were only too happy to oblige..thank you. Food was amazing! Husband had Curry Goat, rice and peas with slaw and plantain..I chose Jerk Chicken with all the same accompaniments plus side of Fried dumplings and Mac and Cheese. Portions more than enough..taste was like eating with my parents on a Sunday! Was lovely to have the chicken off the bone( tho I don't mind either way)..was spicy and slightly sweet but went fantastically with the rice which had that Coconut cream backdrop..yum! Fried dumplins came in the shape of a twist but were made fresh to order..oh my gosh, could hardly put them down! Slaw was gorgeous as was the 4 cheese Mac..side portion of hot sauce provided when asked for.Curry Goat was so full of flavour and I loved picking out the strands of fresh Thyme like mum and dad used to make. Compliments to the chef 👏..place felt very relaxed with some fab tunes playing ..service was great too..would have given service a 5 out of 5 but waited maybe 5 minutes too long between drinks served and food order taken but that blip said, would highly recommend anyone to try this place out! Will be returning on a family visit to try out the Sunday menu but a welcome addition to Leeds City Centre..well...