Brewhouse & Kitchen - Lichfield

I'm not usually one to leave negative feed back, especially in the current times were the hospitality business is struggling due to the current times but unfortunately, you need to be aware. We came today as a group of 4 who had booked via the website. We arrived 15 minutes early as was able to sit straight down at our table. Our drinks order and food order was taken promptly. We waited over an hour for our food and there were allot of empty tables so we were a little surprised. After asking the waitress how much long our food would be the manager came over to explain that a group of 15 had just been finnish by the kitchen staff and our food would be next. We were offered free drinks as an apology. Fair enough. We were a little confused as the group of 15 came in at the same time as us and we assumed as a small group of 4, our order would be easier to process and get out quicker ? At this point we were freezing cold. Sat in a cold part of the restaurant I had to put my coat on as it was so so cold. There was a fire which unfortunately, wasn't lit. Wouldn't of minded an extended waiting time if it was warm but the cold made us even more miserable. Our food finally came out which was quite nice. The manager offered us free deserts as an apology but we were just too cold to stay and take their kind offer. When asking for the bill whilst sat at our table the waitresses asked us what our table number was. Nothing on our table go identify us so how would we know? Honestly was so shocked as she was the one who worked here and surly should be familiar with her work environment. It took the waitress what seemed liked forever to get our bill so we had to ask the manager. The manager did apologise, and gave us a discount. Just felt like our experience was poorly managed and if there had been communication from the start and maybe some warmth we wouldn't of been so hangry (hungry) and miserable from not being able to feel our legs from the cold. A couple Sat by us were also complaining about the service so this wasn't very good. I had a bad experience from the Brew House Sutton Coldfield a few years ago but decided to give the Brew House Lichfield the benefit of the doubt but unfortunately, we won't be returning to any Brew Houses again. I feel that the very young staff need extra training on their jobs instead of walking around not knowing their surroundings or even being able to communicate.