Coyote Ugly Saloon Liverpool — Restaurant in Liverpool

I would not recommend anyone to go here we came at the beginning of March for my friends 40th her sister paid for a booth and drinks banners balloons and I phoned up the day before our arrival to pay for jug of cocktails where the lady said she was looking at our booking everything was in hand ,this was all meant to be a lovely birthday surprise for my friend when we arrived nothing was set up they didn’t even no we was coming !!! No table balloons nothing after waiting about 10 mins and speaking to 2 different people to tell them we was here was taken upstairs to a empty booth no drinks balloons nothing we said we was leaving and asked for a refund where we was told we would have to email once we was back home on the Monday my friend rang and rang 70 times in fact over the week I also rang a few times only to be fobbed off passed to and fro and one member of staff really needs customer service training her attitude was disgusting to us the customers when she eventually managed to speak to a manger he said the refund has Been issued which it hadn’t it wasn’t in our bank and she got told you will have to speak to your bank it’s took me and my friend to have to get refunds through our banks to get this sorted and we are still waiting on reply’s of coyote ugly they don’t want to help they are very helpful when you are wanting to pre pay for things they can’t do enough for you running downstairs for card machines etc but when you need help with your refund they don’t want to no I wouldn’t even waste your money or energy on this place o and if you do have trouble getting a refund don’t leave a review because they state on their website that they won’t refund you if you leave bad reviews!!! Some company that is but if you don’t leave a bad review they still don’t help you so...

We reserved a Wife of the Party package for a group of 13.

When we arrived, it immediately felt like the team was unaware of our booking. There was no table prepared for us, and although the staff did eventually remove the guests sat at what should have been our table, there was no sign of the setup we were expecting. Unlike other VIP tables, ours had no balloons, drinks, or visible signs that it had been reserved.

I had to chase bar staff several times to receive the prosecco and glitter bombs included in the package, which eventually arrived around 20 minutes after our reservation was supposed to have started. At that point, the booking was already off to a disappointing start.

However, the most serious issue was the extreme heat upstairs. We were told the air conditioning was broken, and it was genuinely uncomfortable and, in my view, unsafe. We were visibly sweating simply from sitting still. It would have made it impossible to enjoy our time or make use of the two-hour table booking we had paid for.

As a result, we made the decision to leave after just 30 minutes, only 10 minutes after the drinks finally arrived.

We raised our concerns at the time. While the staff were apologetic and offered a few additional shots after we pushed for a resolution, this is not an acceptable response for the level of service failure we experienced.

This was supposed to be the main event of the hen weekend. We’d all made an effort, dressed up, and were genuinely excited. Instead, we left disappointed, uncomfortable, and let down.

I’ve since emailed them to share feedback and have been ignored.

Disappointing on so many counts. I’d avoid...

A group of 12 of us came on Saturday for my hen do for bottomless brunch. We were initially given a table too small so moved to two booths with the group split between. As this was the back of the bar room, we were the last to be served every time. Our first round wasn’t served until 30 mins into the 90. We noticed that the tables towards the front had been served several times. They were also served about 7 pizzas at a time. They were served so much they gave pizzas away to other tables. We had to complain 3 times. We were told the reason was that they were really busy and we hadn’t told them upon booking about 2 allergy needs so the extra ovens had to be heated up. We had about 4 pizzas between us and the 2 people with allergies still weren’t served. The pizzas weren’t great either- we didn’t get all the options. We had mostly cheese, one pepperoni offered as we were leaving, no Hawaii. It is definitely not bottomless and the drinks were cheap- we were told the shots were sours, more like cactus jacks. The Prosecco was cava and the cocktails weren’t as advertised and were weak! We didn’t even have a pizza per person. The room also wasn’t full. There were loads of empty tables. We went at 3pm and the toilets were disgusting. No toilet roll in any, no soap, floors soaking, some couldn’t flush or didn’t have a flusher and the hand dryers didn’t work. I’ve never been to a worse bottomless brunch. I understand the vibe may be a little grungy but this was just cheap and dirty and for £36 a person, I’d of got more drunk and had more food at a Toby carvery....