Liberté Sky Garden — Restaurant in Liverpool

Stole £222 from us.

We booked Liberte, ‘Liverpool’s no1 rooftop bar’ for my sisters 30th birthday on the august bank holiday weekend.

We originally arranged bottomless brunch and initial communication with Katie was great. Once I realised that the small print said that the brunch would be indoors (despite the website advertising it on the rooftop), I asked about moving this outside as it was a very hot weekend. Also it was the whole reason we had booked the venue. I was told that the rooftop was closed to the public that day due to a house event taking place, and that the only option was to purchase tickets at £27.75 per person to gain entry, which I agreed to. On top of this, we pre paid for £350 worth of drinks to guarantee a table. Again, great communication with Katie up until this point.

Upon arrival we were shocked to see that none of the staff knew anything about an event that day, and that they knew nothing about any tickets that might be required. We spoke to others on the rooftop who also knew nothing about this. We even spoke to a group of girls that had attended bottomless brunch and had moved to the rooftop, which is what we were told we couldn’t do. Most of the people on the roof that day were having drinks after a wedding- some of which over 60 who definitely hadn’t arrived for said house event.

After complaining we did manage to get a free drink each and a couple of plates of picky food (worth nothing the loaded fries had us in stitches- chips with a slice of onion and a slice of pepper on the top).

We decided to worry about the issue later and moved on on to enjoy our day in Liverpool, assuming that the error would be rectified and we would get our money back.

Not so surprisingly, all of a sudden Katie’s communication became none existent. Emails have been sent and not replied to, phone calls have been made but seemingly no managers there. A request for our money back was made (through skiddle which is the platform we were told to buy tickets on) but the venue have declined on the basis that the event went ahead. We have videos with time stamps and photos that show this not to be the case but are left with no option to accept that the owners of this bar have no integrity and can only be labelled as thieves.

I have since followed up with some messages on Instagram, giving them ample opportunity to respond and rectify before I tarnish their reputation by writing this review. I had a reply saying someone will come back to me a couple of weeks ago but obviously that hasn’t happened.

Having came onto tripadvisor it’s clear that there is no pride taken in their reputation so all I can suggest is that anyone considering spending time here to take your money elsewhere.

I hope that upon reading this, the relevant people will take some initiative and refund us the money that we are rightfully owed, but I won’t...

Through social media this place looks amazing but from start to finish this was terrible!!! I booked with liberte for my sisters hen about a month and a half prior to our arrival. I received an email the week of the hen to say our reservation was cancelled and when I called to sort the matter I was met with a VERY rude and unapologetic lady on the phone. She proceeded to tell me they had a private hire on the same day as our hen and our original booking of 5pm had to be moved to 7pm or she would refund us. Obviously, it was way too short notice to book anything else so I had to take the 7pm slot, but this messed up our whole day plans. There was no apology, compensation, NOTHING. To make this experience even worse the food was not even lukewarm when it came out, not good quality and staff try to avoid you when you look for more drink… SCAM Lastly if that wasn’t a horrific enough experience (especially for the money we paid because it was not cheap) the bouncer was so beyond rude because once the 90 minutes is up we were screamed at to get out as if it was 4am in a nightclub.. it was 8:30pm!!! The night before this we went to a bottomless brunch place called ‘the neighbourhood’ and I cannot recommend it more it was miles better than liberte which is disappointing as liberte was suppose to be our main event. 10000% won’t be...

DO NOT BOOK HERE. We booked this place for my friends birthday. Booked in September to go on October 28th. We received a booking confirmation, reminder and they took £10 deposit each from us. When we arrived we couldn’t find where it was so we asked multiple people who told us the place had shut down. They had shut temporarily for refurbishment and failed to let us know. I have been unable to get through to them - I have tried phoning them over and over again, messaging them on instagram, everything!! They haven’t replied to anything so we have lost our money but not only that - it ruined my friend’s birthday. We couldn’t find anywhere else for bottomless brunch and we were wondering around for hours. We had picked this place specifically as somewhere special as we were traveling all the way from Leeds. How can they not let us know!? Even if they had cancelled on us the day before that would’ve been better than allowing us to turn up! We had rushed to get there on time and paid an uber to get there! Disgusting customer service and the fact I haven’t been able to get in touch since is appalling. We would...