Neighbourhood Liverpool — Restaurant in Liverpool

We, as a company, had our Christmas night out here. Nearly 30 of us chose to have the 3 course menu with welcome drink (which none of us received) Our tables were not ready on time so we were all stood, squashed at the bar. Service was slow with only 2 bar staff on one of the busiest weekends of the year. When we were finally seated and ordered drinks from the table service this took even longer, with some not arriving at all. The lad serving us did his best, he was on his own dealing with 26 people but was overwhelmed and also had other tables to service. Our food was booked for 8.30 yet no one received a starter until 10pm. The mains were then delayed, some were cold, the roast dinners came out without the sides which appeared half an hour after by which time most people had either eaten what they had, or it had gone cold. Some people didn't receive a meal, one person had to leave at 11pm and hadn't yet received any food. We had two members of our party who are gluten free, this was well documented on our pre order however they were both served burgers with ordinary buns. These had to be sent back and took some time to be bought back out, you would assume that this was whilst they cooked new dishes but looking at the state of the burgers, it would appear not! It was midnight by the time there was talk of the desserts coming out, at this point a lot of us had given up, some had gone home early. We told the staff that we didn't want the desserts as it was too late, people needed to leave and we had plans elsewhere to get to...we then watched the kitchen staff tuck into what desserts had been prepared (better than wasting them I suppose) We had paid the best part of £3000 for this night out and it was ruined. Since checking the itemised bill we were charged for desserts (that 1. should have been included in the 3 courses and 2. we didn't receive) and charged for shots we didn't get. Complained on the night and was told to contact the manager, who had gone home. Was promised some free shot towers by way of apology, they didn't arrive either. Contacted the manager on the Tuesday who put us in touch with someone else, received an initial reply and a phone call. But heard nothing to our follow up emails. Wont be returning, shame as the venue itself is lovely but the service was the worst we...

Worst restaurant I've ever had the displeasure of visiting.

To celebrate my wife's birthday we thought we would go up market a little from our usual restaurant choices. .. Big mistake, waste of money. Arrived 18.55 for a table pre booked at 19.00. We were told the table wasn't ready , no problem these things happen. We went to the Bar to get a drink.. we waited to be served.. We waited, we waited ,we waited. About 15/20 mins past 7 our table came available .. We still hadn't got our drinks so asked could our drinks be brought over to the table... Fast forward to about half past 7 maybe 25 to 8 ...drinks were sitting on the bar.. I asked the staff member shall I get them..as we had been there probably 35 mins and stull not started our night out... As my Mrs was drinking cocktail by the time it arrived it was basically a 10 pound glass of water...

So.....50 mins after arriving we got our menus.. Not 1 each, 1 to share...

Ordered a few different dishes that arrived about 1 hrs after we arrived...

Food was very over salted, warm at best, cheap produce..

The fried chicken dish was actually laughable... If you hate your food served on a wooden board you will hate this. ..

3 small bits of fried chicken, served with McDonald's frozen fries. Served on a wooden block.. in a paper k.f.c bucket ... yes you get a double hit.. Beyond tacky in a top end restaurant..

A long story short ...we had about 55 mins to eat our meals as they had the cheek to ask for the table back...even though they gave us the table about 20 minutes late.. and took approx an hour to get out food to the table..

Never ever ever ever go here...total waste of money

If you're going to charge top end prices 12.5% service charge? you need to give people an experience that's fitting.

I honestly don't normally leave negative reviews but as it was my wife's birthday ruined I made a exception

If anyone was thinking of going here seriously don't. . If you looking for a decent restaurant to celebrate your special occasion come over to Eating out Merseyside recommendations and I will find you something much much better. Looking for cocktails? Come over to Merseyside Cocktail Bar Recommendations again i will find you something that's not a waste of your hard...

Attended on Saturday for bottomless dining on a hen party. First issue - our booking was for 6pm and our table wasn’t ready until 6:45 When we got to the table the seating was extremely cramped but also 3 table settings short - when I alerted the staff to the issue I was told they were fully booked and that I’d have to speak to the manager if I had an issue with the seating. Eventually we got two extra chairs on the end and a very tight squeeze allowed all the guests in so I was happy to overlook this as the restaurant is very busy. When we ordered our first drink which took 45 minutes to arrive. The brides mother spoke to the staff about this and one staff member asked us to write down our order to facilitate the large group. However when we gave up our written order the other staff seemed obviously annoyed by this. It felt at times as though they were “winging it” with our drinks order as 2 of the girls who had ordered cranberry juice and pineapple juice as mixer never received a drink for 3 orders in a row despite the issue being raised on several occasions. The food was relatively nice when it arrived! Unfortunately several meals never arrived and this wasn’t rectified for over an hour despite multiple staff being alerted to the problem. The brides mother ended up being served her dinner at 8:30 after we arrived at 6pm for our booking so she was starving! The manager did come to the table to speak to me which I appreciate however she promised to come back to me with her contact information so we could resolve the issue on Monday outside of the busy restaurant setting - but she didn’t come back to me. On one occasion a waitress accidentally smashed a glass on our table (easily done no issue with it happening!) however she didn’t clean it properly leaving smashed glass on the table. The staff seemed to be stressed which I appreciate when working in such a busy environment but at times some staff members did seem to have a bad attitude. On the bright side - It’s a nice setting and the music was good!

Unfortunately for my group and I the standards fell short of the £105 service fee we paid with our pre booking. I would be unlikely to attend the venue in future and would also advise others...