NYL Restaurant and Bar — Restaurant in Liverpool

Visited on Sunday 27th Oct, and have to say it was the worst experience I've had in town, ordered the meal and a drink, the drink was ok, no issues on that, the issue we had was due to the food.

When the food turned up the majority of the food was cold, the rest was luke warm, the fish batter was limp rather than crispy and I didn't even taste the peas on the plate, they did not look appetising, my friend's meal was very similar but he had raw chips on his plate, we didn't eat the meal,

I went to the bar to speak with the supervisor and was told she would come and speak with me, she sent the waitress over to find out the problem, spoke with the waitress, who was lovely, said she would speak to the supervisor, they offered to replace the chips, I told her no thanks and could I speak with the supervisor, once again the waitress was sent back to us and said the supervisor would reduce our bill by 30%, I wasn't looking for this but requested the bill, they knocked 30p off the bill, i said this is not 30%, and once again the poor girl had to go and speak with the supervisor, she apologised for what had happened, I told her this wasn't her fault and the supervisor should have come over to rectify this issue, we did end up with 30% off the bill but bearing in mind we were still hungry and ended up getting proper fish and chips from the Lobster Pot and paying out more money!!! Not knocking the lobster pot BTW 😁

I am definitely not recommending this place and will not go again

Ps the waitress was lovely and I...

Unfortunately we booked based on the photos that are linked to this restaurant. Would not recommend. We spent one hour in the empty restaurant, literally the only two diners. Ordered two drinks each due to our wait time sitting on our own, waited a further 20 minutes for “charcuterie board” chips and olives. All of which clearly came from packages that would have taken very little time to be plated aswell as chip cooking time. To again be left alone for a long time before being asked how everything was by a miserable staff member. To eventually cutting our loses and leaving our food after eating a bowl of olives, hand-full of chips and two pieces of meat, to which was not questioned by the staff taking payment as why we had left nearly all of our food. I have worked in the service industry over the years and regardless would usually leave a tip based on how I understand people don’t always get sufficient training etc however the feeling of being blindly robbed by this one hour “experience” didn’t even consider it unfortunately. Would most definitely not recommend. Also I would not even give one star it was the only option fortunately for the company. Also have phots if anyone would...

Staying at Aloft, so went downstairs for some pre-dinner drinks. Three members of staff struggling to cope with 4 or 5 paying customers. They didn't know the till system, had no customer service skills, no sense of urgency and no desire to make things better. A staff member grappling with a stapler, trying and failing to staple two receipts together (why?!) instead of attending to people waiting at the bar, hoping to be served because they'd given up waiting at their table. I actually spent 5 minutes watching this young lady open the stapler, realise there were no staples inside, and try to grab some staples from a box. When she couldn't, she tipped the box upside down wondering why nothing was coming out (it was empty). What...