The Fall Well - JD Wetherspoon — Restaurant in Liverpool

Me and my partner had been going to this weatherspoons for years. We absoultely loved it. Loved the curry/nan bread & partner always got fish and chips. Toilets were found to be in good condition. There was one time a member of staff forgot our order 3 times but apart from that it was fine. Until last week?

So me and my partner were sat down at a booth enjoying a pint and some chips. But the couple behind us for 10 minutes were being overly loud by yelling, screaming, banging their fists on the table, thumping their heads against the booth chairs... even a server in a different section above us looked concerned. I was getting quite panicky and my partner said it is okay he will ask them to stop. So he went over and said "hey guys please can you stop banging please". He was met with a " IF YOU DON'T LIKE IT YOU CAN MOVE". My partner sat down. We looked at each other in disbelief. The fella yelled "DON'T BE COCKY LAD" then started to threaten us. I stood up and said "what did you say, you are going throw a pint over him/us". He confirmed he would and just went off. I was recording at this point. They called a server over. My partner said its okay jusy sit down let them to it. So a larger blonde older manager talked to us and got full story. Either after or before the female in couple threatened me and said to me " IF I WASN'T PREGNANT I WOULD SMASH YOUR FACE IN". In shock i repeated to the manager what the female in couple had said to me and how scared i was. The female in couple repeated and said " I WOULD". Then whole time me and partner where explaining couple behind would mouth off.

The manager called over a blonde male who worked there. I was shaking and having a panic attack at this point. After they heard our side & threats from the couple, they went back over to speak to them. Then the manager returned to us and told me " we have spoken to both parties, just chill out".

In shock at the lack of concern for safety, i ran out shaking, not being able to breathe & sweating ran home. My boyfriend shortly called me and said the couples friends had arrived. In a state, i ran to police who were on duty.They took me to pick up my partner who had walked out to taxi rank. They basically can't do anything except make them apologise- and that is if they find them on system.

I emailed customer services and they told us they aren't responsible for other customers behaviour.

Okay but weatherspoons had no concern for our safety. They did not remove an abusive and aggressive couple that made threats and then brought their mates who gossiped screamed yelled. The manager told me to chill out?? Even though i was only "not chill" because of being threatened by a couple, staff hearing and not alerting security. They should of thrown them out.

We do not feel safe and will never return. Why do weatherspoons lack common sense and don't care about a customers wellbeing and safety? Disguisting behaviour. This was really traumitising and has set me back. With time i am hoping i will recover. We will never set foot in this...

I will start this by saying that this place probably isn’t all way like this but I will review on my experience and you might not get this if you go. Me and partner went into this place for dinner one night it had a few tables left and seem like a nice place. We know Wetherspoons can get busy due to its prices and popularity. However this seemed on another level by the end. We got on the table that is obviously not long been vacated. It still had a few cups on but the waiters were cleaning it up as we sat down soon as we sat down however the ladie seem to blank us (she seemed to be a manager) and quickly walked away leaving us with a sticky and untidy table even though she went and got a cloth and came back because we sat down she didn’t do it for some reason. it wasn’t a problem for us we just move tables in the end. But more and more bigger parties of people kept flooding through the doors its place even had security they didn’t really seem to be doing anything parties of 6+ we’re coming in squeezing round a table 4 or 2 even which seems bizarre. Surely if there’s not enough space for you and your family you’d go elsewhere anyways. We didn’t mind we just kept to our selves we were on a table of 4 as they didn’t clean the table from earlier. Then it happened we had a family of 7 sit next to us but at a table of 4 they used our table which we didn’t mind at first but became uncomfortable as they was a bit rowdy we did let a member of staff know but they said they couldn’t do anything so we left without getting any drinks or food and went elsewhere. Just think there should be a capacity limit on places like this as it seemed to get uncontrollable and the staff didn’t seem like they were managing very well if anything...

Honestly I don't know how to rate 0 stars but if I did then I definitely would! 4:30 on a Friday, tables that are empty are full of dirty glasses and plates, get a table cleared so we sat down, I went to the bar where there was(at a rough count 6-9)members of staff behind the bar many of which seemed to be huddled in the glass wash area but the few that were serving were focused on one end of the bar which left myself and a good few others, who were waiting when I approached the bar to essentially be ignored! Now that may not seem like a big deal on face value but wen I asked a member of bar staff if there was a reason this end of the bar wasn't being served her response was, in a very snappy and unprofessional manner 'yea but we are busy my reply was that I understand that but why are all the staff serving one section of the bar? To which the second response was 'like I said, we are busy'!! I'm a manger in a pub myself so I fully understand that if your busy then customers may have to wait a little longer than expected but if you have the available staff to stand around in the glass wash area then customers shouldn't have to wait as long as I and the other customers did and certainly shouldn't be met with the negative attitude that I was when asking about the service time?? Considering the upcoming Christmas rush I felt it only right to bring to your attention that losing me as a future customer may not have any affect but if your staff continue working to the standard that I witnessed I'd be very surprised if this isn't the first of many...