The Masonic Arms — Restaurant in Liverpool

Came here for my best friend’s birthday on Monday night with a group of friends. After sitting calmly for a couple of hours, a male bouncer began standing directly in front of our table, silently staring at us for several minutes. We didn’t realise he was staff, and repeatedly asked “Are you okay?” and “Can we help you?” He ignored us and continued to stare, leading us to believe he might be an intoxicated customer. The silent staring went on so long it made everyone uncomfortable. He eventually spoke, telling one of our friends to leave because of his trousers, which was when we realised he was the bouncer. We’d been there for hours already, and others inside — including a woman wearing the same style trousers — were not asked to leave. Nevertheless, my friend remained polite and immediately agreed to leave and go change. My other friend approached the bar staff to report the bouncer’s behaviour and explained how uneasy we felt after the interaction. The woman behind the bar sided with the bouncer, saying “we’re just doing our job” and asked us not to leave a bad review.

We all decided to leave immediately. On the way out, I calmly told the bouncer there were better ways to handle the situation than he did. He spoke over me and refused to engage respectfully. My other friend calmly echoed what I said, and stated that the way he approached us was creepy, which clearly set him off — he suddenly shouted that he would “knock [my friend’s] head off” and charged toward him. I instinctively attempted to stop him from attacking my friend, who was simply trying to walk away from him. I am a 5ft 4 woman and the bouncer was much larger and stronger than me. Having to try to physically restrain him whilst he continued to follow and shout threats at my friend was frightening and left me shaken.

Outside, he continued shouting and threatening us while another bouncer joined in, warning my other friend they’d “knock him out” and “smash his face in” if we didn’t leave the area immediately. He also claimed he’d contacted nearby venues to ban us from entry. The whole thing was unprovoked, unnecessary, and deeply intimidating. The incident has been properly reported, and I hope the venue reviews its CCTV and takes serious action regarding...

We had an extremely negative and distressing experience at The Masonic Arms on Lark Lane, Liverpool. Our group of around 15 people had gathered peacefully to celebrate a friend’s birthday, simply enjoying our drinks in a quiet corner.

Out of nowhere, the security guard approached us in an intimidating and threatening manner. He stood near our group for several minutes, glaring at us without explanation, immediately making everyone uncomfortable. Then, without provocation, he targeted one of our friends, telling him that he “didn’t like his pants” and that he should go and change. This completely ruined the atmosphere and left us shocked.

Moments later, the guard began threatening the same person again saying to him that if he won’t leave and change his pants he ‘would smash his face’ and that ‘he would knock him out’. Soon the guard threatened to remove anyone who couldn’t produce ID, even though we were behaving appropriately and not causing any issues. Feeling unsafe, we decided to leave. However, when one of our group calmly asked why we were being treated this way, the situation escalated drastically.

The security guard became verbally abusive, shouting and calling us names, and then attempted to physically attack one of our friends. We had to physically hold him back to prevent him from causing harm. The aggression and hostility were completely unacceptable. Even as we were leaving, he continued to shout insults and profanity at our group.

This was a deeply upsetting and frightening experience. No customer should ever be treated with such aggression or fear for their safety in a public venue. The management of The Masonic Arms needs to take this incident seriously — the behaviour of this security guard was not only unprofessional but violent and dangerous.

I strongly urge others to avoid this venue until there is accountability and proper action taken to ensure the safety and respectful treatment...

Was looking forward to a nice Sunday pub lunch. The bar attendant was more interested in the watching the football with his back turned to the customers than serving drinks and taking orders. My GF was the only person waiting at the bar but as the barman turned round, someone else approached and he served them first.

I asked for a pint of lager shandy from one of the bottled beers as I didn't like any of the draught lagers on offer. My drink was presented to me with the shandy being an inch from the top of the pint glass. I asked him to top it up with lemonade and was told it already had lemonade in. I asked him again to top it up. He did, but didn't look happy and then aggressively slammed the empty bottle into the bin as if to prove a point.

We went to our table and made our choices. I returned to the bar to order food and was informed that there was no Hunters Chicken left. It was the same bar attendant who took my drink order and he was very moody with a serious attitude problem.

I opted for the Braised Beef Scouse as an alternative to the Hunters Chicken. When it came, I struggled to find any chunks of beef and then realised it was made with beef mince!! The flavour was pretty bland so I ended up lacing it with vinegar to make it palatable.

After the football finished, music was put on. Good selection of tunes but way too loud for a...