Belushi's Hammersmith — Restaurant in London

I want to give 3 or more stars for the new tech installed and awesome TV screens for a sports match. BUT, BIG BUT. WHY THE HELL IS IT SO restaurant'y like too many tables, chairs, pillars, and a new flipping mechanical grand stand that takes up a 1/3 of the venue all things that weren't there before!! Just look at the old photos, a much sweeter 3D layout. I guess I'll rate it: Tech 4.5 out of 5. Use of space and freedom of movement 0.5 out of 5. So much flow, and freedom to roam without a TABLE in the way inside is LOST. Its like a birth of a robotic easter egg bar, full of metal and lights💡. A copycat of Shepard Bush branch but fails by a long mile. The only thing I was proud and relaxed about was sitting by the spacious outside tables, with a great view of Hammersmith Broadway.

From 150 down to 10 people, after the Manchester United 4-0 smashing over Chelsea. ((The old bar still HAD A COZY vibe after people left the sports)) Now boring, even with strong sound system. But a positive point - I saw the staff work fast for 20 minutes to reshape the tables in a much better, less clusterphobic arrrangement. Sadly, within that time of clearing the WRECKAGE of space, everyone left. Then slowly wait for new customers to arrive and give it some life.

I suggest you find a new creative solution to re-arrange the dire table and walking_route layout, as you are losing customers on a weekend football match day! God knows how weekday champions league matches will carry a crowd after the full time whistle is blown.

Seems somewhat interesting, having the bar on the opposite wall as before. But this bar will be a new clique of gadgets and gear but very little goo for wild kangaroos, to bounce around like free folk and CONNECT WITH PEOPLE. Feels like the walls or gadgets are watching every single person = awkward space. I will miss the previous layout, because for over 6 years have I enjoyed standing by the bar and dancefloor and meeting fans and odd travellers with ease and comfort.

Now there is alot of effort to sprinkle some natural connective clicks into this new summer of 2019 design of SOULLESS robotic tiles and steel structures. Oh and not happy that that the menu went up by £2 on average per meal. Should have kept the prices a little closer to home, just to please the flogging locals that used to come and enjoy a warm snack or a few cold beers every week of the year. Now it's expensive and like a Piccadilly Circus gesture and just a modern TV screen heaven, which I might still enjoy!! But afterall, no soul, no warm charms, no lust, no homeliness, no tomfoolery. Felt like bad space, and bad first day at the re-opened cold mechanical bar with no pulse or heartbeat with strangers. The hysterical people, and their customs, bartenders on the right side of the building, visible white walls and smoky planked floors seems wiped out. Newbies might like the new shiny cage of a bar.. But us older parrots see past the Televisions. I'd be majorly surprised if a DJ or musician can inject some cheeky fun here on a Sunday. Feels like sipping drinks in a hospital combined with a...

About a month ago, I visited Belushi’s Hammersmith with a few colleagues after our shift, expecting a relaxed evening. I went to the bar first to order as I knew what I wanted to order while my friends were still deciding. The barmaid quickly grew impatient and, in a noticeably rude tone, kept repeating “Next please.” One of my friends calmly asked why she was being so rude — and rather than handling the situation professionally, she immediately called security. When they didn’t arrive quickly enough, she grabbed him by his work bag (which ripped) and removed him from the venue herself.

We asked to speak to the manager, who showed no interest in hearing our side of the story. It felt like the barmaid had more authority than him — or that he was reluctant to challenge her behavior. This was already disappointing, but what happened more recently made it worse.

We returned to Belushi’s this past Thursday for a colleague’s leaving do. Everything was fine until the same barmaid started her shift. While I was being served at the bar, she interrupted the staff member helping me, told me I needed to leave, and once again called security. I wasn’t even involved in the previous incident, but she claimed I had to go simply because I was “part of the same crowd.” I wasn’t escorted out, but security stood near me as if I posed a threat — which felt completely unnecessary and intimidating. I’m a 25-year-old woman, 5ft 3, sober (I don’t drink at all), and had done nothing to warrant that kind of treatment.

What frustrates me most is the inconsistency and double standards in how staff treat customers. I’ve been to Belushi’s a few times before and have seen people who should have been removed, and weren’t. On one occasion, a girl who was clearly completely out of it was repeatedly served alcohol despite us raising concerns. The staff’s response was simply, “We’re keeping an eye on her — she’s local.” She was in no condition to be drinking, was being approached by strange men, and yet security did absolutely nothing. But when it comes to a sober, calm customer who had nothing to do with a prior issue, they act immediately and aggressively.

The manager seriously needs to get a hold of his barmaid and if he cannot maybe someone should get a manager in who...

I visited your bar the Monday just gone. I've been to many of your site's before, Camden being my go to, it wasn't too busy me being the only person at the bar. I asked for a Guinness and was charged £6.40, bare in mind that is pretty expensive even for London. However I was fine with as I was looking forward to your Extra cold Guinness. However what happened next shocked me. The bar tender who was pouring my drink, rested the glass on the drip tray, letting my Guinness produce extra bubbles. Honestly I should have stopped them there but I was too stunned by what I was seeing. The one, and only, good part about their pour was that they let it settle. Once she handed me my drink she quickly left the bar. I got the attention of another bar tender and explain the situation, they said they needed to call over their supervisor. The supervisor came and asked what was the problem. I explain to them what had happened and asked, in a tone, if I would like another one. I said yes. They then went to pour another one the exact same way has the person before. I stopped them this time. I explained how you are meant to pour a Guinness, however they just looked at me with a blank expression. I felt like I was in the wrong and felt stupid. I work in pub myself and know how you pour a Guinness, also how you talk to someone who has a complaint. I tried to explain the proper pour to them again but stopped as I knew I wasn't getting anywhere. I asked for a refund which was given with attitude. I am not the type of person to complain about these type of situations. I then left and popped over the road and got a proper Guinness for £5.40 instead. The fact that you have a supervisor not knowing how to pour a Guinness concerns me. I hope in future you will train your staff on this, and how to deal with...