Bubba Oasis — Restaurant in London

They fraudulently add service charges to drinks and are racist to non-black ethnicities.

I literally cant believe what I experienced in this day and age!.... The place was pretty empty but a group of people were hanging around the entrance so we tried to enter but one security guard stopped us and said the manager would have to check. The manager or supervisor person looked at us and then said no, so we questioned this for a while and then they said they would have to wait for the security boss to approve entry. Meanwhile the group next to us whose attire varied from smart to roadmen with faces covered were allowed in.

We were finally allowed in after 10 minutes and a group of girls at the bars who were clearly regulars said "why are you here?". I did not say anything to them prior but they made it quite clear what their message was meaning. There were no menus for drinks so we just asked what they had and the price, we then tapped our card on the reader thrusted towards us and later noticed it was more then what was stated. It turns out they just add service charge for literally doing their own jobs and it wasnt listed anywhere? No one was eating food it was very much a bar environment so why are they adding this scam charge? The fact it was not clearly stated anywhere is fraud and what service was even being provided above what the bar staffs job is? I had to stand and wait at the bar so at what point do they deserve a tip?

After finishing the overpriced drinks my partner went to que for the toilet upstairs and the other ladies eyed her up and said "do you think you should be here?", to which she then had to look for another toilet out of fear and to avoid conflict. She found the disabled toilets which turns out they use as a cloakroom!

They also try and sell absolutely trash artwork which is clearly done by whatever cretin owns the place. Who is paying over £1k for some artwork that looks like it was done by a GCSE art student.

Absolute...

I organised my birthday at Bubba Oasis over the summer, and privatised their rooftop upstairs. Despite the terrace being really pleasant, I had a really disappointing experience.

Although one of the owners had promised me in writing the (substantial) minimum spend could be spent over the full duration of the day & night, I was pressured to pay the full outstanding amount by 8pm in a hurried and aggressive tone. No itemised bill was shown to me to see what had been spent to that point. To compensate me, they discounted the remainder but the sum remained very significant. I had also reserved an area downstairs once our rooftop booking ended, I was told "no guarantee could be made" that I would get this space, leaving my party of 60 guests not knowing where to stand or sit. We finally got the space but this took asking several times and again was done in a confrontational manner which made me and my guests feel uneasy about the situation.

This is on top of the fact that: My partner was also spoken to rudely by the staff when trying to resolve the situation One of my guests was double charged for his beverage When the gentleman manning the toilet knocked on the all the toilet doors as a queue was forming, one of the staff members shouted at one of my guests aggressively saying he shouldn't knock (it wasn't even him).

I understand the Bubba team are running a small business and were trying to accommodate us, but I really believe some of the examples above were not acceptable and completely unprofessional. I'm not a confrontational person and don't think I've ever left a negative review before but how the staff handled the evening really tarnished the experience for me. I reached out to the team following the evening to voice the treatment we received and get some compensation via phone, email and whatsapp, but received...

10/01/2025, 11 PM

I visited your establishment with my date and ordered drinks upon arrival. The venue was largely empty, so we sat down to enjoy our evening. During this time, I noticed highly inappropriate and unprofessional behavior from your security staff.

After stepping away to use the restroom, I returned to find one of the bouncers trying to chat up my date. Upon seeing me, he walked away without saying anything. Later in the evening, when I went to the restroom again, another bouncer was leaning over my date, speaking directly into her ear. At this point, I was getting really pissed off, as their intentions were clear and entirely unacceptable.

My date and I decided to leave after finishing our drinks as she felt extremely uncomfortable. Once outside, she disclosed the specifics of the interactions.

The first bouncer was telling her how beautiful she is, and the second made an appalling remark, saying, “If he isn’t going to take you home, then I will.”

This behavior raises serious concerns about the purpose of your security team. Are they there to ensure the safety and comfort of your customers, or are they there to harass women who visit your venue?

This experience was not only sickening but also deeply troubling. It reflects poorly on the management for allowing such conduct to continue unchecked.

I will strongly advise anyone, especially women, to avoid your establishment in the future. Furthermore, I will be sending an official complaint letter regarding this incident, as such behavior cannot be ignored...