Cafe Pura — Restaurant in London

Recently booked a massage at the Ayurveda Pura for my husband and I after the lockdown. We have been regulars there in the past and have enjoyed their really high standard spa treatments. Booked our respective treatments over the phone. Called back closer to time to confirm the treatments again for my husband and I. On the day, though we were greeted well and the staff was polite and friendly, my husband's masseuse just before his massage thought it was professional to let him know that she usually doesn't do massages for men so she was only going to massage the legs and back when we were booked and charged for a full body massage. My room wasn't sound proof and it was quite noisy through out the treatment. After my full body oil massage, there was no scope or room to take a shower. The standard has fallen so much! Really disappointed ,...

We were staying in London and were looking for somewhere in the morning. Came up online fully vegetarian cafe 7 mins walk away. We didn't look any further as 2 of the party of 3 were veggies. The place looks nice from the outside. Go inside, tiny step in, but I noticed a sign saying to ask for any help. Insife is quite small but they've made the most of the space. Seating available outside also. The menu is a nice size. We ordered a breakfast and 2 of the toasties. The breakfast was nice. The toasties same. Nothing mind blowing but you know nice. Coffee was meh. I've had worse when I'm out, this was still drinkable, but I didn't want another. Place was hella busy, it did not stop. Can see it's a firm favourite with locals and workies alike. If I was visiting this part of London again, would I eat here again? I...

went for a coffee 3 weeks ago and asked for a standard Latte to go (£2.95 on the menu). It being the pandemic we kept a distance and spoke minimally which is standard behavior nowadays. The barista was doing several things (arranging, wiping etc) and didn't tell me the amount when he extended the machine, which happens from time to time and I never had any issues in other places. Paid contactless and next day discovered I was charged £7.95! emailed the cafe and no answer. This won't break the bank, but for sure I am not coming back there.

EDIT: after their response below, I still emailed them a second time, 2 weeks and still no response to email...