Comically bad. Being understaffed (with under trained waiters) on a Friday night despitr only half the tables being occupied is poor. We felt sorry for the poor waiter serving us, who may have been on his first night there, as his English was so lacking that his vocabulary did not extend to the items on the menu! It was seemingly the first time he had ever heard the word "Carpaccio" despite it being on his own menu, so we just pointed to each item we wanted. We were handed a drinks menu with additional bar items which sounded nice but when we asked for some of those on the side, we were looked at like we were crazy - did we not know they had changed the menu a week before but hadn't updated the physical menu yet? Annoyingly, the beer that I ordered from that menu was also unavailable. So, after pointing with fingers to a few items on the one official menu, I made a bet with my girlfriend that we wouldn't get what we ordered, and my money was safe - the entirely tasteless croquettes arrived instead of what we ordered. The carefully communicated carpaccio was intriguingly similar to prepackaged slices of fully cooked roast beef like you'd buy in a plastic packet from Tesco. Also tasteless. The entire experience was so bad it was...
Read moreBooked a table here for my graduation dinner. During my graduation I get an email saying I have cancelled my booking (I have not). I spent the remainder of my graduation event on the phone to Chiswell Dining Rooms trying to understand what had happened whilst my peers celebrated without me. It was a technical fault by design my night, but I still think it’s unacceptable that Chiswell Dining rooms only informed me on the day of the booking and wrongly informed me it was due to me cancelling. A total lack of responsibility from the company, who were happy to leave me scrambling for a last minute alternative the day of my graduation. Huge credit and thanks to Max who listened patiently to my complaint on the phone and later got in touch with the offer of a table at the Jugged Hare. Unfortunately the Jugged Hare was rammed with several Christmas parties and family who had travelled a long way to see me graduate had to yell over the noise to hear each other. The lady who greeted us and took our coats was lovely, our waiter was abrupt and unwelcoming to my family. Three free glasses of Prosecco didn’t make up for it. An extremely stressful experience on a day I had been looking forward...
Read moreHad lunch here recently; the food was mediocre at best. A feeling which was shared by most of the people I was eating with.
The décor is lovely and well styled; the rooms have a nice design to them and are very inviting.
It felt like a lot of the food had been microwaved, which I'm sure isn't the case, that's the best way to describe the flavour and texture.
I had a double cheeseburger, which came in a soft brioche bun. The bun was quite rubbery and the patties were tasteless and covered in cheap cheese. It was rather disappointing.
My colleague had a pie of the day, which turned out to be a shepherds pie. This wasn't what they were expecting; the shepherds pie was watery and the potato topping was lumpy. Again, it looked like it had been microwaved and then grilled on top.
Overall I wouldn't recommend Chiswell Street Dining Rooms. Me and my colleagues won't...
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