Dirty Bones Carnaby — Restaurant in London

I recently had the pleasure of dining at Dirty Bones on Carnaby Street, and it was an exceptional experience from start to finish! The ambiance was lively and inviting, setting the perfect tone for a delightful meal. What truly made this visit memorable was the outstanding service provided by Wendy, who went above and beyond to ensure a fantastic dining experience.

As soon as I entered, Wendy greeted me with a warm smile and guided me to my table promptly. She exuded a genuine passion for the restaurant and its offerings, which made me feel right at home. Her knowledge of the menu was impressive, and she was more than willing to offer personalized recommendations. With her guidance, I opted for the tasty Classic Burger and Cheesy Chips - a choice I’m incredibly grateful for!

The Classic Burger was a true delight. The juicy and flavorful patty combined with fresh toppings and a perfectly toasted bun left me craving more. Wendy’s suggestion to pair it with the Cheesy Chips was a game-changer. The crispy, golden chips were generously topped with a heavenly cheese sauce that took the experience to a whole new level of indulgence.

Throughout the meal, Wendy was attentive and ensured that everything was up to my liking. She anticipated my needs, and my glass never ran dry. Her friendly demeanor and attentive nature added an extra layer of comfort to the dining experience, making it one to remember.

The entire staff at Dirty Bones seemed to be working in harmony, creating a seamless and enjoyable atmosphere. However, Wendy’s exceptional service truly stood out, elevating the overall experience to new heights.

I must commend Dirty Bones for employing such a wonderful and dedicated team member like Wendy. Her passion for hospitality and commitment to providing an exceptional dining experience made my visit truly unforgettable. I highly recommend visiting Dirty Bones on Carnaby Street for a delightful meal, and be sure to ask for Wendy - she will undoubtedly make your experience extraordinary!

Thank you, Wendy, for making my dining experience at Dirty Bones an absolute pleasure. I’ll be back soon for more of that delectable Classic Burger and those addictive...

Dirty Bones… what happened? This place used to feel like a cheeky wink and a good time wrapped in brioche. Now it’s like I wandered into a moody teenager’s bedroom and asked for a cocktail.

Gone are the warm welcomes, the guestbook, the vibe. Asking for a table, a drink, or the bill felt less like ordering food and more like interrupting someone deep into chapter seven of a particularly gripping library book called “How Not to Care About Your Job.”

Trying to flag down a waiter? Honestly, I’d have better luck getting eye contact with a cat. The staff seemed more invested in their own soap opera than in, you know, running the restaurant. I’m all for a bit of backstage banter, but not when my Mac Daddy turns up tasting like it’s been ghosted by its own seasoning. The chicken fries were also so spicy they staged a hostile takeover of my tastebuds and left the poor burger in a witness protection programme.

And oh my actual gosh, the table politics. I asked to sit inside and was met with the sort of hesitance you’d expect if I’d tried to book the entire Bank Tavern for a Sunday roast at 12:59pm on the hottest day of July. Meanwhile, three empty tables sat there, lonely, untouched, like forgotten characters in a badly written play, for the entire time I was there.

The final act? Asking for the bill. One waiter nodded with the solemnity of a man heading to war… and then vanished. I’ve actually written this review while waiting to pay. They still had the cheek to slap on a 12.5% service charge, as if someone had, at some point, served me (there was a young blonde lady who was very attentive and professional).

The whole experience felt heartless. The soul has gone. The flavours have fled. The joy is missing, presumed dead. Dirty Bones has become spineless. It was like a prison treat day, though to be fair, I’ve never been to prison. But if I had, I imagine at least the guards would acknowledge your existence.

Dirty Bones, you used to flirt....

Ok food with sub bar service. You can tell they don't train people here. Really bad basics really let it down. Get a plumber, holy sh#t. The smell from the toilets was so strong in the worst way, and bar flies in the restaurant too. All could be sorted with proper maintenance and cleaning. Asked to clear the table before we finished eating as they had overbooked. The waiter had no interest in how we were doing at all and asked what we wanted to eat before we even got chance to even look at a drink. Asking for ketchup for the kid got us a really nasty look from the waiter as if it offended him. We were asked how the food was by someone different who didn't even make eye contact and was borderline rude. Couldn't pay cash which makes no sense in the middle of london. 30 mins into their standard 90 minutes time slot we were asked if it was ok if another party they double booked could share part of our table!!!! imagine that. When we said don't worry about it we will just have the bill and leave they took that as a positive!!! Never had that before. A real shame as I went to their other place in kensington for a hotdog and it was great. Just not doing the real basic rules of hospitality and hygiene, which if you are in the restaurant game, is a big red flag. Food was fairly good but not for overall price. The chicken and waffles was plain. Chicken was nice but it was just a plain tasteless waffle so the combination had no value at all. Overall, looks better than it is and smells alot...