Date Visited – 18th August 2024.

Rating: Excellent Customer Service, and Quality Food.

Atmosphere: The restaurant offers plenty of space and is nicely adorned with photos that reflect their journey. It features different sections to serve customers. There is outdoor seating, but it is mostly weather-dependent.

Location: The nearest tube station is Oxford Circus (The station is situated in London's West End in Fare Zone 1. It is served by three underground lines; the Victoria, Bakerloo, and Central lines.), and less than 10 minutes’ walk to Kingly street. The address is - 22 Kingly Street, London, W1B 5QP.

Customer Service: Every member of the restaurant staff is dedicated to providing exceptional customer service, right from the front entrance to Cashier and Server. Special mention to Aditi and Juraj, who delivered an exceptional customer service.

I have encountered several outstanding examples of this dedication, which I am eager to outline below.

1- Queue Management: When the restaurant reaches its full capacity, including those on the waiting list, a new queuing system will be implemented. Surprisingly, each customers seem more than willing to wait. What really impressed me, though, was the restaurant staff serving complimentary drinks and tea or coffee to those standing in line. Isn’t that wonderful?

2- Order Management: We placed an order for extra Puri, and it didn’t go unnoticed by the attentive staff (Aditi and Juraj – Table No: 50/1) who saw that we were still waiting. The service gentleman and lady came over to express their apologies, which was genuinely commendable. They immediately went to the kitchen to make sure our order was fulfilled quickly, and as a kind gesture, they didn’t charge us for the extra Puri. Their dedication to exceptional customer service over profit is truly admirable. It made us understand why so many people are willing to stand in line for an hour.

Food Quality: The food here is absolutely delightful. I tried sweet lassi and it was a standout compared to other places. We also indulged in Paneer Tikka and Chole Puri, both of which were scrumptious. And as a delightful surprise, they treated us to free Ice Cream Candy at the end. Wow, they really know how to keep the surprises coming.

Price: We paid £63 for three people, and I believe that's a fantastic price, especially given the Central London location and the food we ordered. I strongly recommend it for anyone wanting a good meal with great customer service.

Toilet: Both, men and women toilet are in the basement. Men’s toilet was clean with an adequate supply of tissue rolls.

Table Booking – We came in on a hectic Sunday evening. The front staff was very courteous and accommodating. They asked us to go to the Reception, take a buzzer, and wait for our turn. True to their word, we were called in 40 minutes.

(Content from Website) - Dishoom is mostly a walk-in café – simply come along and walk-in. However, if you'd like to make a reservation, groups of any size may book during the day. After 6pm, we accept bookings for groups of six or more.