Eat House (居食屋） — Restaurant in London

Worst Service I have experienced, i was welcomed and made seat on one of the table which i chose. I ordered A Pint of Beer Asahi which came up not filled properly as per the standard and i i had to send it back and than the measure was correct. For food i ordered Spicy Tonkotsu Miso Ramen as i like Ramen, i said let me try the above one, it was not that good but will give an average rating. On the other tables for other customers in a bowl may be soup or a tea was served like a welcome drink and i was neglected and not served which made me felt why i came to this restaurant where i am not treated well... I went to the counter to ask for the receipt, being given worst service they put 12.5% service charge which i asked to remove as i was not pleased with the service they offered and they way they treated me being a customer. Also when i told the lady who served me about why m not paying the service charge instead of talking in English to the Chef, she started speaking in her own language which is not right and i was not knowing what they are communicating. Please avoid this place as the waitresses dont know to treat the customers. Thanks. I would go in Wagamama and grab food to go and enjoy it rather than expecting better service standards at this...

This is a Chinese-run restaurant. I asked if the rice in a bento I was interested in could be swapped out for a fried egg, because I wouldn't be eating the rice, and the waitress went to ask the chef in Chinese. He was very rude to her when he asked why, and said "I have no time". They were all standing around doing nothing and it appears it didn't occur to him that I could understand their entire exchange perfectly. I didn't like his attitude so I left. The waitress was lovely and polite. Chef, I asked because I'm on a specific diet for this week, and I didn't want to waste your food. The silliest thing was that I was sitting facing a woman who had just finished her meal and had not touched her rice. So when I'm off this diet after this week, I'll know not to come...

The first time I found a hair in the dish in London. I ordered a chirashi don. The solution they offered me is to make a new one for me, I agreed since I simply want to have a dinner. But guess what, the second chirashi don doesn't contain the same element as the first one. When I question them why the crab sticks are missing they said nothing and simply added to the don. Never trust a Japanese restaurant opened by CHINESE! I don't have the picture of the hair as I didn't decided to write such comment when they said they will make a new one. What really irritated and annoyed me is their attitude, when I found out there were something missing from...