Today’s brunch promised to be nice, we visited natural history museum and were in love with London, unfortunately not everything here is a pleasant surprise.
I wanted to order avocados toast from adult menu and 4 dishes from kids menu for my son who is truly a picky eater and we are happy with whatever he eats. And the waiter who took our order was very nice, but his manager came just after he took our order to say that we “can’t order four dishes for one child because you obviously going to eat them as they are pretty big. And it’s not fait to customers”. Exactly this wording. To say I was abashed is a bit of an understatement. Her face was wearing a judgy smirk. Wow.
Well lady, we have lived over the world and we do eat out at least once a day almost every single day for a few years now due to this exact same reason, our son is a picky eater. We always order several dishes that we think he might try. and while in an adult menu only restaurant we still order several dishes and we eat all what he refuses upon arrival to the table, it is nice order from kids menu for him to choose. The problem you said was that we are going to eat his food too. Well, should we just throw it away? You said the portions were huge. Okay I will attach the photo of kids schnitzel. Seriously this is big? Our child (4yo) eats three times the size of your schnitzel. And you called it huge. The photo shows a plate where schnitzel is not touched, only broccoli was eaten.
We ended up not ordering any more dishes for him only kids menu schnitzel because I wanted to leave without being looked upon as an “abuser” of kids menu. Can you imagine? I could never ever think of such a notion before. As if they serve kids food at a loss? Really? Look at this dish from kids menu for 7£. I don’t think you are doing it a loss considering how much schnitzel is served. Even at your add on in adult menu this schnitzel is offered for 5,5£. So what is the point of this performance?
How many restaurants I experienced in my life, but this malignant restaurant experience I have encountered for the first and hopefully the last time. Should have just left instead but we were too hungry to look for...
Read moreTook forever to take order and even tap water took us 2 reminders and about 15 mins to serve. Lack of silverware and needed reminder again for more. No highchair or booster seat for kids, so please don’t even consider if you have kids. Not a kid friendly place.
Food portion is extremely small and tastes just like what you could make at home by yourself.
Ordered a kid’s pancake (1) and it’s £6 and 15 mins for s smaller version of what you could have done at home for less than £1 and 2 mins.
Banana & Almond Toast for £8.5 was daylight robbery. Smaller than a regular human being’s palm, you would be served with 2 below-par toasts with a quarter banana on top of each. My daughter could probably do a better job.
The only possible slight positivity was the last dish which itself was okay. Nothing bad but also nothing deserving to mention.
The coffees were mediocre to say the least.
The extremely slow service and lack of attention to details, were more obvious with the unworthy food portions.
Lastly, they would try to convince you to use QR code for payment, which has a “hidden” charge of about 13% unless you approach the staff and tell them a reason to have that charge removed. It’s worse than American’s tip culture as the latter is still mostly voluntary.
Totally dumbfounded by how terrible the whole experience was and I would totally go all out to persuade people not to waste...
Read moreMy sister and I went there because we saw in the reviews that they served an English breakfast, and I wanted to show her a bit of England. However, there was no such option on the menu, so we ordered toast. We wanted it with avocado and bacon, as they were listed on the menu with the egg toast. When ordering, the curly-haired waiter didn’t ask us about any extras, and the additional price wasn’t listed, which makes the ordering process misleading.
We received toast with just egg for £9. I know it’s London, but paying that much for a piece of bread with an egg was quite shocking, especially since the price for avocado and bacon wasn’t indicated in parentheses or with an asterisk. That would have made the pricing clearer. The waiter took a long time to take our order.
The rose latte only had rose petals on the foam but didn’t taste any different from a regular one. The hot chocolate and the toast were delicious, but paying £30 for two drinks and two toasts seemed way too much. The staff around was friendly, but our waiter seemed to be having a bad day. He looked like the singer Benson Boone.
The waiters have a nice appearance and wear stylish uniforms. The interior design is also very nice, making it a great spot for a girls' chat, a quick coffee, or possibly a cake or dessert. I had higher expectations based on the reviews, but maybe we were just unlucky with...
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