Five Guys Burgers and Fries Victoria — Restaurant in London

⚠️ DO NOT GO HERE OR USE KIOSK.

edit: even a day later, there was no refunded and we saw that Five Guys had actually accepted the payment and it didn’t bounce back as the manager had promised. we had to go through the bank to get a refund. again, do not recommend.

we used the self kiosk for two meals and after ordering, we realized that we had not gotten a number/receipt for the order which was strange but the amount had gone through our bank so we were super confused. the manager, natalya, had told us that a receipt had not gone through nor was our order in the system. the manager did not offer help at all, even after showing proof of our bank details in the app and notifications, and said that this was a similar “play” tactic that customers did. additionally, she said this happened OFTEN with the kiosk and that the money would come back in 2-3 hours which is incredibly inconvienent and unconvincing. she did not offer us any form of compensation or reprieve. it was basically like oh that sucks for you.

i would seriously not recommend going to this restaurant or using the kiosk as you run the risk of...

I recently had the pleasure of lunching at Five Guys in Victoria, London, and I have to say, it was an absolutely amazing experience. I give it a well-deserved five-star rating.

I have never had such delicious burgers at such an affordable price in my life. Although I had heard of Five Guys before, I had never tried it until now, and I regret not having done so sooner. The entire concept is incredibly well thought-out, from the peanuts to the vast selection of drinks. It's just a fun place to be.

I particularly enjoyed being able to choose my own toppings, and all of the ingredients were fresh and flavorful. It was a great experience for both adults and children alike.

Overall, I am a huge fan of the Five Guys concept. Everything from the food to the atmosphere was amazing, and I highly recommend giving it a try. If you're looking for a place to grab a delicious burger, look no further than Five Guys in...

We visited this store and all was well, good service at the counter, however we did spill a drink and asked several times to be cleared but was ignored by the team member, I went to the duty manager and he shouted to the team member to clean it but still we were ignored, we moved tables and finished our meal and did a feed back with the above feedback, we had a response from their HO after a day or 2 but they had no recollection of the incident and no cctv and asked for further evidence, receipt, etc. Eventually got all the evidence they did reply almost 2 weeks on and said that they did find cctv but I was not at the table but at the drinks machine. So apart from being a liar I don't even know where I was in the store. Worst customer service I have had with any company! I will continue to use the Cambridge store as never had issues there but be warned if you...