Gingham Kitchen — Restaurant in London

I come here regularly and always order the vegetable lasagne. It’s always lovely. However on this occasion it tasted off that I couldn’t continue eating it after only having a few bites of it. So I told the waitress. I was offered another but declined as it would have been from the same batch. I went to pay the bill The owner charged me for it even though I hadn’t eaten it. I was told they still had to charge me or they give me £2 off! She went on to say there was nothing wrong with the food as it was the same ingredients they alway use and maybe it was a taste in my mouth! Which was absolutely rude of them to say that! The attitude I was given was disgusting. No apology at all. She would not budge. I did end up paying in the end as I was with my autistic son and didn’t want to cause a fuss in in front of him. I was not happy and told them they were appalling and I will not be coming back and they have lost a customer. I understand if I had eaten most of it and they wanted me to pay for what I had eaten. But I had hadn't eaten it. If I had replaced it with another would they have charged me twice in the bill??! They expected me to pay for something that is off and I hadn’t consumed. Let’s hope I don’t get food poisoning later today. Shame really as my son loves it there as the service and Food is usually good there. I’d give zero stars if I could

*Just an update 20 minutes from when I wrote this review. Have just vomited...

Absolutely appalling customer service.

My mother and her friend visited her on Friday and both ordered a chilli con carne which came out too spicy to enjoy! They have both had numerous chilli con carne over the years and enjoyed them, but this was just too spicy. They mentioned this to staff, my mother’s friend almost in tears, to be told by the woman in charge “well of course it’s spicy, it’s chilli con carne”. They were then informed that they would have to pay for the salad and rice that came with the meal, of which they had hardly eaten any! This woman has no customer service skills and neither did her staff.

Absolutely disgusted with...

I have ordered a fresh orange juice and I asked the waitress before ordering if it was fresh not from bottle. She said it was fresh orange juice. When I got the juice it was bottle one and I asked her again are you sure this is just made from orange by you she said oh no it's not. Not happy at all on the other hand the menu says for morning breakfast comes with two slices of bread and what we got is one slice cut in two pieces. I won't visit this...