Grelha D'Ouro 2 — Restaurant in London

Horrible place !! Please avoid ! I normally stop by on the weekends however this has to change because the chef deliberately divided my order in half and while I was watching all of this - gave half of my meal to the supervisor to eat… right in front of me on the side next to the kitchen..!!

I tried to have a word with the staff but she was extremely rude and disrespectful!! No apology was given. However because other people we’re listening she got even more upset with me because I challenged her behaviour with the chef.

I went back later to speak to the female owner but she to got annoyed because people we’re listening!?!

The waitress or supervisor tried to give me a refund after I paid but I said no I would like to leave my phone number etc to speak to the owner.

Anyway, to cut a long story short it almost ended up in a brawl because the staff and owners have a very nasty mindset !!

I called the police for them and I will hopefully never return.

Only go to this restaurant if you speak fluent Portugese and you need to be very aware of what is going on around you ?! With the staff and the chef especially!!

Unfortunately, the owners are equally ignorant and unhelpful!! They have I am wrong but you can do nothing about it attitude!! And everything I said was caught on the camera !! Even for London this is a new low !! All my Portugese friends and relatives were horrified !! No apologies give...

I want to start this by saying I had selected the restaurant based on great reviews and a local telling me this was one of the best Portuguese restaurants in the area - high praise indeed. Unfortunately my experience did not live up to this.

I was celebrating my birthday with friends, and turned up on time, only to be told our table was not ready. We were informed it would be no more than 15 minutes, and we might prefer to wait downstairs.

We had to go upstairs to order drinks, and another patron (rather than the staff) helped bring these down. We were sat downstairs unattended for a further 45 minutes. We could have ordered extra drinks or small plates, but were not given the option. When we returned upstairs, patrons were still sat at the tables reserved for us watching videos on their phones.

We asked when our table was going to be made available, only to be told they could not move other patrons on. The member of staff was incredibly dismissive of us and did not offer one word of apology - my partner felt her tone was as if we had inconvenienced them, not the other way around. If you could not seat our party or there were going to be further delays, then let us know so we can make a decision on whether to stay.

I am loathe to give venues one star ratings as businesses can have an offer day. However in this instance it was utterly deserved. You should not treat patrons...

I would like to start my review by saying that the food in this place is good. Unfortunately, with a pre-booked table, they took over 1 hour and 30 minutes from the time we ordered to the time we were served... During the wait, we saw plenty of other tables being served while they arrived significantly later than us, we asked and the reply was 'we want to serve all your food at the same time'. They forgot my order while serving our table, which made me wait further 15-20 minutes while the rest of my colleagues ate their food - miscommunication with the chef. The staff was apologetic and the bill was 'somewhat' reduced due to the inconvenient (the discount was barely noticeable given the lack of service problem). At times, good food can justify service unprofessionality... not in Grelha D'Ouro I am afraid. I am sorry to admit I had my hopes high, this was a big disappointment and I urge large groups (5+) to avoid this restaurant - it could ruin...