Hally's London — Restaurant in London

HORRIBLE SERVICE! A group of 6 paying customers have never been treated so rude by a manager!! My group showed up 30 mins before bottomless brunch, and we were kindly offered to start with coffee (included in the 35 pounds bottomless brunch price). At 12pm we ordered the first round of mimosas, however it took 15 mins for the drinks to arrive. The food was good but the service was so slow. It looks a long for the mimosas to be replenished and we kept having to wave our server down to attend to our table. Bottomless is supposed to be bottomless, not waiting long periods between each drink like they're trying to limit you. After our 1.5 hr seating finished, we asked for our pastries which are included in the bottomless brunch price and we were not offered them by our server. We were told they only had 3 croissants for a table of 6 people, and that muffins were not included as a pastry for the bottomless brunch. When we asked if they could do anything to compensate, they said no. After calling for the manager, we were rudely told that they would not give us muffins even though a pastry is included in the price, they said 3 croissants for a table of 6 people was all we were allowed. After arguing back and forth with the manager she said "are we really arguing about pastries?" This is an unacceptable way to treat paying customers, extremely rude for the high price point of brunch. After eventually giving us 2 muffins (still only 5 pastries for 6 people), when we got our bill they had charged us for the coffees we got when we sat down. When we questioned these coffees (as we all got 1 coffee, and 1 is included in the brunch price) they said since we ordered it before 12 we were charged for it. How is that acceptable? We only got 1 coffee each but were charged over and above the bottomless brunch price? After disputing with the manager again, we were treated rudely and eventually got our way. I've never been treated so badly at an expensive restaurant. You have 6 paying customers that you are rude to and argue with? That is unacceptable customer service and I'm shocked by the way a manager would do...

I have been to Hally’s before and absolutely loved the decor and food.

I made a booking as I was coming with a group 8 of friends and just wanted to make sure we could get the large table, even though I knew it was unlikely to be busy (it was 8.30am on a Thursday).

From the moment we walked in the manager was telling the table how we all should have been ordering food if we had booked a table. I knew most likely some of us, if not all would order food - but this was before we had even had a chance to order or look at the menu. The manager kept referencing others who book on the weekend and don’t eat, which of course I understand and would expect we all needed to order food during busy periods.

We all did end up ordering food, which was delicious as always and had a lovely morning.

Getting the bill ended up being very complicated as a couple of people paid and left before, which was fine. The problem came when even though they had paid for what they owed it hadn’t all come off the bill. They couldn’t show us the original bill so it took us a while to work out what the mistakes were. (It was implied that the mistake had been our friends who left.) It completely ruined the experience to be treated in a hostile way from the beginning before we even had a chance to sit down, I have no problem with the policies but there was no need for it to be communicated...

Lovely food/coffee, awful service

I went with my friend for a coffee. The place was quite busy and all the tables taken, the waitress asked us to wait a few mins as a table had just payed the bill and was leaving. When they left, the waitress completely forgot about us, left us waiting awkwardly by the door, so we just sat down even though she hadn’t cleared the table. At this stage, most of the tables had left, and the place had quieted down. We sat for more than 10 minutes, and none of the waiters cleared our table, or asked us for our order. I called her and asked if we could please order coffees, and I asked if she could please clear our table, as it was full of dirty plates, mugs, glasses, napkins, and ketchup sauce. She cleared 2 cups, and left everything else there without saying anything. My friend and I started piling all the dirty plates and putting them on the side of the table, meanwhile the waitress was beside us, chatting with the barista. I want to emphasise that at this stage, the place was not busy at all. Another 10 mins pass and then she finally came to clear our table but never apologised for the slow service or anything.

The coffees and pastries were really nice, and the atmosphere is lovely. It’s also dog friendly.

But the service is absolutely terrible, made me not want...