Nuovi Sapori — Restaurant in London

I came to this restaurant with my family at lunchtime on a Saturday to have a meal.

As my family had eaten before and were not hungry, we asked for service just for me.

We were seated at a table that was free(not booked) and I was given a menu. There were other customers still in the hall.

After a few minutes, a man - a waiter or manager, grey-haired and in his 50s - came up to us. He affirmatively asked me if I was the only one eating, to which I replied, "Yes, please, as my family (my husband and mother-in-law) aren't hungry. To which he replied "I will not serve you, I will lose 200£ if you are the only one eating at this table". I replied "no problem, give us that much less then, if not free we will wait." The same man replied: "I won't serve you and I won't give you a smaller table either."

IMPORTANT: My mother-in-law, a woman who is undergoing repeat chemotherapy and who is scheduled for a very complicated operation, was very upset and belittled as, these words were spoken very loudly and heard by other customers. She didn't want to tolerate this attitude and was about to leave to which the same person replied, "Goodbye!"

Of course I didn't want to just leave, because my mother-in-law was stressed out, so I calmly asked the manager, to which I was told that he was on holiday and no one would serve me, even if I came alone.

❗️No information about not coming alone or about the minimum order amount was said or posted anywhere.

❓Why should my loved ones be stressed, why should my mother-in-law who has recurrent cancer and is scheduled for surgery feel so disrespected and stressed? Why should I initially said that I would only eat and we were seated at a table, were given the menu, then have to listen to the time that they changed my mind otherwise the company will lose 200££, while the customers who would have been waiting in line to eat - were NOT there.

I FELT HUMILIATED AND INSULTED.

I and my loved ones have never encountered such disrespect anywhere else in London and that having been accepted and given a seat, then decided to just kick them out.

If I liked it, I could come again next time with my family and we would all order food. I could come back with friends just to celebrate a birthday, for example, or I could recommend the restaurant to someone I know. But I won't go back (without even tasting the food and finding out what it tastes like) because I won't tolerate disrespect, humiliation and so on - and I don't want my loved ones to have to...

Dreadful experience here last night. Would never go back which is a shame as I've been here a few times and it's been OK. Ordered pasta Arribiata (not difficult to get right for an Italian you would think) but they had added sun dried tomatoe paste to it..... Why???? To add flavor apparently... but it tasted awful. The other meal of salmon was inedible due to the fact it was severely undercooked and of a bad quality. Manager 'charming' to start but that didn't last long when we questioned the food. Had the bill thrown at us and he went as far as threatening to call the police. Bizarre. Paid for the wine and starter but wouldn't say they even deserved that. Other diners equally as obnoxious probably due the fact they didn't have to endure what we ate and didn't fully know what was going on! An absolute disgrace to...

We rarely comment on restaurants we expect good food and if we get what we expect, it needs no comment, if we don't we never return. Our family have been eating at Nuovi Sapori for over four years and we visit 2/3 times a week so when we saw a negative comment we wondered what had gone wrong as we feel that SP offers excellent food at great value, just look at the rating. If we have a problem we address it immediately so it can be resolved, or we leave. If the next table are unduly noisy or swear we would ask the management to deal with it at the time not wait till the bill comes and try to get a discount. In this case we understand that they did not have to pay for their meal which they did not mention and they still...