Jianghu Kungfu — Restaurant in London

Dishonest restaurant - my response added at the end with photo evidence. Had a bowl of 'hand-pulled' beef noodles there. Before placing the order, I asked the waiter if noodles are really freshly hand-pulled at the restaurant? The answer is yes. Later I found out he was lying, the noodles was not fresh taste bad, and beef are super chewy... At the till, I asked the waiter again if those noodles are freshly hand-made at the scene, he admitted they are NOT. They also charge a 12.5% ​​service charge, ripe off place, avoid!

My response to the restaurant manager (12/05/2023)

After seeing your response, I felt I must expose you again.

Firstly, please don’t try to confuse the ‘hand-pulled noodles’ with ‘ramen’, the latter is known as chūkamen in Janpan and are cut rather than hand-pulled. Secondly, as a ‘Chinese restaurant’, you only serve ‘hand-pulled noodles’ as per your menu (photo attached, taken this week), no matter if they are thin or flat. Thirdly, replacing the thin noodles to the flat ones was NOT ‘according to my needs’, it was your waiter’s suggestion. What I ordered was ‘Lanzhou beef hand-pulled noodles’ (first one on your menu), which should come in thin noodles. But when I asked the waiter ‘are your Lanzhou noodles really freshly pulled?’ He said yes but quickly added ‘the flat noodle taste better’. I found it strange but given he how confident he was, I agreed. It then turned out those ‘flat noodles’ were not hand-pulled, nor fresh at all! Isn’t this disappointing?! You do not have any chief onsite that can hand-pulled those thin Lanzhou noodles, why can’t you just be honest and...

awful waiter said she'd help elderly lady down steps and as she's holding her as she goes down the stairs fails to tell her the last step is very steep needless to say she toppled over flat on her face management had no remorse she had a knee replacement so had the metal knee got hit that would've been even worse though they did rush her to hospital they management gave no remorse whatsoever for the fall her jade ring was smashed in the fall the waitress who caused the fall by offering to take her down the stairs holding her as she did but failing to warn her about the last steep step went missing after the incident i was left having to pick up the pieces of her broken jade ring which the restaurant refused to reimburse at the hospital was a long wait and had to where a cast and is now in a wheelchair horrible despicable place staff and management for elderly people who have issues walking caution to get into the restaurant you must go down steps and they make no effort to put a little ramp or warning sign of the last step being incredibly steep and don't trust the waiters who offer to take your elderly down the steps because they may hold you as you go down but wont warn you of the last steep step and will refuse responsibility when you have an accident due to their negligence awful experience if you want to have a trip to the hospital and have your family in a wheelchair go tot...

We ordered Lanzhou noodles, spicy beef noodles, a pork Bao and some fried gyoza. The green handmade noodles were nice. A little soft for me, I would prefer them a little chewier. The pork in the bao was nice too (if a little sweet for my partner) and the dumplings were fine. The soups were super bland though. The Lanzhou just tasted like unsalted noodle water (I'm aware it's supposed to be a light beef broth). The spicy noodles had more flavour but weren't spicy or particularly beefy. The bao dough was so sad though... I wish it had been fluffier or richer. Just over £20 each plus a 12.5% service charge but wait, there's an option at the bottom of the bill to add a 15/18/20% tip on top (percentage is of the bill total including service charge). Seems pretty cheeky to ask for the tip... My partner said it was the most disappointing meal she'd...