Local Hero — Restaurant in London

Fulham- but likely all branches as we were told it was managers decision. The food and coffee looked and has always been great here, however… they really ought to rethink their food strategy. I used to eat there a lot until I moved. But came back especially yesterday. Ordering two breakfasts for my partner and I- she didn’t want the sour dough toast, she doesn’t eat it and asked if it could be put on my plate or on a side plate. After initially taking our order, fifteen mins later we were told that wasn’t possible- managers request. No manager was available though to speak with. But they were happy for us to pay for an extra sausage and bacon and that would be delivered on a side plate. I questioned our server who was actually very lovely and sympathetic. He went to speak with the chef. Five to ten mins later, my partners food was brought out, before we had reached an agreement, and it had her toast on it. Allergies are significantly important to those with them- so we left. We won’t ever go back and I I’m appalled at how the smallest thing was a a sticking point- especially in any small business that deals daily with customers. I’m disgusted at the inability to respond wisely to this...

Don’t usually complain about local restaurants but I’ve been here multiple times and the prices do not match the quality of service.

Staff is rude and just don’t really care about the customer. Came in to get a quick sandwich toasted to go. Thought it would be relatively cheap and take me 5 mins. It costed £8 for a small caprese sandwich (not even any meat), and it took me 25 mins because the server left the sandwich toasting and burnt it so had to start over. All while I stood waiting, like how long does it take to toast a sandwich?

At most normal places you would get an apology for the wait - I simply got “sandwich” when it was ready 20 mins after ordering. That for £8 when I could go to many other places around Fulham for much cheaper with actual friendly service… won’t be returning even if this is my closest...

Staff is very rude, really bad customer service. They forgot to bring us an orange juice, and when we called the waitress to mention it she rolled her eyes, as if inconvenienced. She then brought us a cappuccino instead of an orange juice. In any self-respecting establishment this is an automatic "drinks are on us". Instead, when she finally brought the orange juice 10 minutes later, she slammed the cup (yes, it was a plastic cup) on the table angrily and left. In addition to that, the staff are not wearing masks - I am writing this review during the peak season of omicron variant cases. Food is mediocre, but of acceptable quality. Admittedly, there are better brunch places in the area to spend your 35 quid for a coffee, an orange juice, and 2 portions of...