Megan's by the Green (Parsons Green) — Restaurant in London

Very unimpressed by the manager of Megans. Went there for a Fathers Day meal. By mistake, I left my childrens' father day cards. When I returned 10 mins later to try to recover the cards, the manager said "you cannot have them, they have been thrown away". I was like "why did you not just keep them behind the bar, as they are obviously important cards". She said "no we just throw stuff like that away". I then asked her where she had "thrown them away", as I wanted them back. Very reluctantly, she went away, came back and said "you cannot have them, they are covered in food". I said: "Its ok, I'll take them with the food, and wash it off, as those cards are important to me, having been given to me by my children". She said: "you cannot have them, they are now contaminated". I said: "they are my property, I want them back". She then said "I'll come back", and disappeared. The waiter then said he would look for them - I went with him. Within 30 seconds, we found both cards, without any food on them. I say the manageress hiding at the back at the restaurant. I said to her: "why did you lie to me? you could have got them in 30 seconds". At this point, she said "Im reporting you to my manager". She had earlier told me there was no manager, as she was the "manager". So, three outright lies: (1) she said the cards were discarded - they were not; (2) she said they had food on them, they did not; (3) she said she was the only manager, when she was not. And to cap it all, she refused to return property of mine, and then when I got it myself, she was going to "report me" to whatever authority she thought appropriate. Outrageous behaviour by this lady. If Megans owners read this, you need to get rid of this lady. Shes the short overweight dark-haired lady, who cannot help lying. It could have been dealt with in 30 seconds, reuniting a father with his fathers day cards. Instead, I was treated to one lie...

Visited Megan’s for the first time in Parsons Green, I’d heard great things, so was excited to visit. We were greeted by a very warm team and Maria directed us to a table, asked us about our day and brought us some fresh water. Menu looked great and we were excited to order our drinks and cakes. Unfortunately while we were waiting, the vibe was completely ruined by who I can only imagine was the manager (I asked the team his name later and was told it was Ivan) scolding his barista on the restaurant floor. The over dramatic theatrical response to some seemingly manageable issue was embarrassing. He was shouting across the restaurant to ‘get Maria now’ I have never in my life heard someone talk so condescendingly to their staff. He was passive aggressive, belittling and borderline publicly shaming the staff. The whole thing was quite frankly embarassing and made us feel very uncomfortable. If it wasn’t for the fact both myself and my friend wanted to check on Maria and the barista after to ensure they were okay, we would have left. Why am I as a customer checking on the welfare of the staff following this ‘mean girl’ behaviour. I understand the purpose of a manager is to ensure the smooth running of the business however a successful manager uplifts and inspires team members, they don’t degrade them in front of the customers. Our interactions with the rest of the team were nothing but lovely (including another female manager) and somehow despite the adolescent scolding they received we were so impressed with how professional the rest of the team was following this. Personally if I was spoken to by a manager like that I would need a moment to recollect myself but they plodded along, which is highly commendable. Drinks and food were fantastic...

Great service! What I appreciated most is that the staff really cared about the experience of all the customers, not only single spoiled customers. I believe I was visiting at the same time as the previous review on Friday, and I was meeting up with a long-lost friend, so we had a lot to catch up on. But right after that family came in, we almost needed to stop and look for another place. What that parent described as her little one “not crying or having tantrums” was actually screeching NON-STOP, and even though we were quite far away from them, it still felt a little difficult to have any normal conversation. In my experience, some restaurants would not like to upset any customers, so they would probably just stay quiet and wait until those people leave. But thank you to Megan for speaking up for us — otherwise we would not come back anymore, as I believe with that screeching, no normal people except the mom with the tantrum baby could bear it. I really want to point out that the screaming is not at all “normal baby sound.” If that mum could see this review — if you really think that is normal, you may need to bring the kid to have a professional opinion. As a mum of three little ones myself, I would bring them to a playground while they are excited and make sure they are controllable before entering any transportation or establishment. Respect yourself and respect others — no strangers should have to tolerate your uncontrollable babies. Please keep that “quiet” level...