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Murano — Restaurant in London

Name
Murano
Description
Angela Hartnett's fine Modern European cuisine in light, sophisticated space with chef's table.
Nearby attractions
The Green Park
Green Park, London SW1A 1AA, United Kingdom
Catholic Church of the Immaculate Conception, Mayfair
114 Mount St, London W1K 3AH, United Kingdom
Berkeley Square
45 Berkeley Square, London W1J 5AS, United Kingdom
The Colony Club
24 Hertford St, London W1J 7SA, United Kingdom
Metropolitan Casino
14 Old Park Ln, London W1K 1ND, United Kingdom
Mount Street Gardens
Mount St, London W1K 2TH, United Kingdom
Timothy Taylor
15 Bolton St, London W1J 8BG, United Kingdom
Buckingham Palace
London SW1A 1AA, United Kingdom
The Royal Institution
21 Albemarle St, London W1S 4BS, United Kingdom
Hidden London (TFL Down Street Churchill's Secret Station)
Covent Garden, London WC2E 7BB, United Kingdom
Nearby restaurants
Iran Restaurant
25-27-29, Shepherd Market, London W1J 7PR, United Kingdom
Burger & Lobster Mayfair
29 Clarges St, London W1J 7EF, United Kingdom
Ferdi London
30 Shepherd Market, London W1J 7QN, United Kingdom
Queens of Mayfair
17 Queen St, London W1J 5PH, United Kingdom
Tamarind
20 Queen St, London W1J 5PR, United Kingdom
Al Hamra
31-33 Shepherd Market, London W1J 7PT, United Kingdom
Ye Grapes
16 Shepherd Market, London W1J 7QQ, United Kingdom
Misto
7 Shepherd Market, London W1J 7PE, United Kingdom
Mamounia Lounge Mayfair
37A Curzon St, London W1J 7TX, United Kingdom
Chesterfield Arms
50 Hertford St, London W1J 7SS, United Kingdom
Nearby hotels
The Chesterfield Mayfair
35 Charles St, London W1J 5EB, United Kingdom
The Washington Mayfair Hotel
5 Curzon St, London W1J 5HE, United Kingdom
The May Fair Hotel
Stratton St, London W1J 8LT, United Kingdom
London Hilton on Park Lane
22 Park Ln, London W1K 1BE, United Kingdom
The Mayfair Townhouse
27-41 Half Moon St, London W1J 7BG, United Kingdom
Sheraton Grand London Park Lane
Piccadilly, London W1J 7BX, United Kingdom
Hilton London Green Park
Half Moon St, London W1J 7BN, United Kingdom
Park Lane Apartments Shaw house
Shaw House, 6 Chesterfield St, London W1J 5JQ, United Kingdom
The Chapter - Mayfair Residences
41 Curzon St, London W1J 7UB, United Kingdom
The Ritz London
150 Piccadilly, London W1J 9BR, United Kingdom
Related posts
Keywords
Murano tourism.Murano hotels.Murano bed and breakfast. flights to Murano.Murano attractions.Murano restaurants.Murano travel.Murano travel guide.Murano travel blog.Murano pictures.Murano photos.Murano travel tips.Murano maps.Murano things to do.
Murano things to do, attractions, restaurants, events info and trip planning
Murano
United KingdomEnglandLondonMurano

Basic Info

Murano

20 Queen St, London W1J 5PP, United Kingdom
4.6(483)
Save
spot

Ratings & Description

Info

Angela Hartnett's fine Modern European cuisine in light, sophisticated space with chef's table.

attractions: The Green Park, Catholic Church of the Immaculate Conception, Mayfair, Berkeley Square, The Colony Club, Metropolitan Casino, Mount Street Gardens, Timothy Taylor, Buckingham Palace, The Royal Institution, Hidden London (TFL Down Street Churchill's Secret Station), restaurants: Iran Restaurant, Burger & Lobster Mayfair, Ferdi London, Queens of Mayfair, Tamarind, Al Hamra, Ye Grapes, Misto, Mamounia Lounge Mayfair, Chesterfield Arms
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Phone
+44 20 7495 1127
Website
muranolondon.com

Plan your stay

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Featured dishes

View full menu
Caramelised Amalfi Lemon Tart - $14
Chocolate & Blood Orange, Vanilla, Cacao Sorbet - $23.5
Banana Soufflé, Dulce De Leche Ice Cream - $24.5
Whisky Baba, Gariguette Strawberries, Smoked Vanilla Ice Cream - $23.5
Cheese From La Fromagerie, Smoked Almond & Raisin Bread - $35

Reviews

Nearby attractions of Murano

The Green Park

Catholic Church of the Immaculate Conception, Mayfair

Berkeley Square

The Colony Club

Metropolitan Casino

Mount Street Gardens

Timothy Taylor

Buckingham Palace

The Royal Institution

Hidden London (TFL Down Street Churchill's Secret Station)

The Green Park

The Green Park

4.6

(10.4K)

Open until 12:00 AM
Click for details
Catholic Church of the Immaculate Conception, Mayfair

Catholic Church of the Immaculate Conception, Mayfair

4.8

(370)

Open until 7:00 PM
Click for details
Berkeley Square

Berkeley Square

4.6

(275)

Open 24 hours
Click for details
The Colony Club

The Colony Club

4.2

(145)

Open 24 hours
Click for details

Things to do nearby

Top-Rated London Harry Potter Tour-No Cost for Kid
Top-Rated London Harry Potter Tour-No Cost for Kid
Sat, Dec 6 • 1:30 PM
Greater London, N1 9AP, United Kingdom
View details
Explore the hidden pubs of London
Explore the hidden pubs of London
Sun, Dec 7 • 2:00 PM
Greater London, EC2V 6AA, United Kingdom
View details
Walk Londons sights with a retired royal guard
Walk Londons sights with a retired royal guard
Mon, Dec 8 • 10:00 AM
Greater London, WC2, United Kingdom
View details

Nearby restaurants of Murano

Iran Restaurant

Burger & Lobster Mayfair

Ferdi London

Queens of Mayfair

Tamarind

Al Hamra

Ye Grapes

Misto

Mamounia Lounge Mayfair

Chesterfield Arms

Iran Restaurant

Iran Restaurant

4.6

(3.1K)

$$

Click for details
Burger & Lobster Mayfair

Burger & Lobster Mayfair

4.6

(2.3K)

$$

Click for details
Ferdi London

Ferdi London

4.0

(1.1K)

$$$

Click for details
Queens of Mayfair

Queens of Mayfair

4.6

(411)

$$

Click for details
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The hit list

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Best 10 Restaurants to Visit in London
February 21 · 5 min read
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Best 10 Attractions to Visit in London
February 21 · 5 min read
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Posts

Lloyd StevensLloyd Stevens
As an Italian food lover this restaurant will always be a highlight of my dining calendar and after saturday’s visit there is no reason whatsoever to change that. The food is absolutely fabulous and matched by the best service and great wine. I can honestly say that I am already looking to when I can go back. Now onto the day itself which started with a delightful welcome from manager Laura and the team. She then escorted us to our table along the far wall that gives you a great view of the whole restaurant. While having a nice catch up we were poured a complimentary glass of bubbles to start us off. We were then given the menus consisting of a Lunch Menu or the A la Carte where you had the choice to choose either 3 , 4 , 5 or 6 courses creating your own Tasting Menu. It was at this point that Laura gave us a surprise and amazing gesture from head chef Em who had said that she would be very happy to create a personal Tasting Menu for us both. Well how could we refuse so therefore gladly accepted. Next it was to to meet sommelier Ali but on this occasion we made her life easy as we wanted to try the Angela Hartnett 2019 Toscana Bianco which I have to say was a fabulous pairing for a majority of the menu and also excellent value for money. This was followed by the usual fabulous selection of snacks consisting of croquettes , olives , breadsticks , charcuterie , rosemary focaccia & a sweetcorn panna cotta topped with popcorn & red amaranth. Now we moved onto the menu itself which started with two amazing dishes. They were a Raw Orkney Sea Scallop with elderflower , gooseberry & radish. As well as the Vitello Tonnato with fennel & pickled capers. These were two absolute delights leaving us with great expectations for what was to follow. These were indeed followed by two excellent pasta dishes. The first was a Herb Raviolo with tenderstem broccoli , swiss chard & parmesan. The other was a Pomodoro Agnolotti with stracciatella & basil. Our next courses were simply heaven. There was a big smile on my wife’s face as she was presented with the Hand Rolled Linguine with mussels , saffron & chilli. For myself there was equal delight as I enjoyed a fantastic rich and creamy Carnaroli Risotto with girolles & summer truffle. Now our palate needed to be lightened which brought us to the fish course. They were a Halibut , hispi cabbage , smoked eel & seaweed buerre blanc along with a Roasted Monkfish with romesco , courgette & piquillo peppers. These were two more fabulous dishes as we continued to enjoy a fantastic afternoon. This led us to the main course and to a dish that I would absolutely love. It was a Heritage Tomato with burrata , tomato & a basil dashi that was not as light as the appearance would have you think as a mixture creaminess with refreshing tomato & basil made this dish one that I would highly recommend. My wife was given the supplemented Herdwick Lamb with goat’s curd , jersey royals & basil pesto that was by the look on her face was amazing. These dishes were paired beautifully with two delightful wines recommended by sommelier Ali. She chose a Candialle 2013 Chianti Classico and a fabulous 2019 Faustine rose. Now it was time to finish with desserts and just like the rest of the menu these were absolutely delicious. My wife was presented with a Strawberry & Elderflower Mille Feuille and for myself a heavenly Raspberry & Chocolate Souffle that was just sublime and paired perfectly with a Recioto Della Valpolicella dessert wine. We finished with coffee and petit fours to bring to an end a fantastic afternoon of Italian food which was matched by excellent service led by Laura & Alessandro and fabulous wine pairings from sommelier Ali. We then received a nice surprise as chef Em came over to our table for a chat. This gave us the chance to personally thank her and the team for the absolutely stunning dishes she had created. If you are a fan of Italian food & wine then I can’t recommend a visit to Murano highly enough and I’m definitely looking forward to returning again soon.
Potty ArcherPotty Archer
There is a disturbing trend with so-called high end restaurants to revert back to the nouvelle cuisine of the early 80s with not much on the plate and everything on the wallet. We had hoped Murano would not be following this trend ,but sadly this was not to be. The scallop appetiser was delicious, well cooked and refreshing. However we were both very disappointed with the pasta course. Five or six very small tortellini the size of my small fingertip did not constitute a reasonable portion of carbs you would expect from an Italian restaurant. My partner's portion of seabass looked more generous, however my halibut was a quarter of the size, over cooked, a bit dry and the whole dish a little cold. Whilst I went for the veal main course my partner chose the Herdwick Lamb and was served only one lamb cutlet. One wonders what happened to the rest of the tasty meat they trimmed off just for presentation. My veal was fantastic but came with the smallest portion of sweetbread I have ever been served, barely a mouthful and more reminiscent of the tasty skin you get on a piece of KFC chicken. The biggest disappointment was the souffle. There seemed to be a very long wait. A waiter did apologise for the delay saying that something was wrong in the kitchen, but this is when the service fell short. Instead of offering something complementary to help pass the time, we were left for a long time twiddling our thumbs with only our glass of tap water. Eventually when the soufflés started emerging from the kitchen they were not the tall pink columns of perfection we had seen served earlier in the evening, but very stumpy and brown. By the time I started to eat mine it had completely collapsed. It was still delicious but the execution was very poor. This is all a great shame, since we have been to Murano before and enjoyed some exceptional food. In our opinion they should concentrate more on the dining experience and not their extensive and very expensive wine collection. Perhaps Murano should rebrand itself as an up market wine bar that happens to serve very tasty nibbles
Simon NUTTSimon NUTT
There was a set lunch menu and an à la carte menu ranging from 3 courses to 6 courses. I opted for 6 courses, which was £130. Some Grissini sticks, focaccia, ham and olives arrived before my first course. These were generally pretty good, though I thought the focaccia was too salty. My first course was seared mackerel with beetroot. The fish was nicely cooked and had an added crunch brought on by the crispy skin. It went well with the sauce. But the beetroots could have had a more noticeable flavour. The veal crudo was great. The softness of the beef with the crunchiness of the parmesan crisp created a lovely textural contrast. The almond cream added a pleasant touch of sweetness and the beef sauce gave the dish an extra depth of flavour. The herb tortellini was fresh. The flavour resembled that of pesto and the courgettes and herbs on top gave the dish a nice refreshing element. My dish of red mullet with courgette flower was reasonable but it was not as significant as some of the other dishes. It did not particularly stand out. The pork with rhubarb was good. However, I felt that the meat was slightly tough and overcooked. The large pork cracker beside it did not provide any flavour and was only really there for texture, which I thought was slightly a shame. But the sauces were very nice. My dessert was chocolate and blood orange. The presentation was very cool and actually rather unexpected. It arrived in the form of a blood orange and chocolate base topped with a light vanilla cream. The cream was excellent. It was smooth and airy. The slightly bitter cacao sorbet with the tangy but sweet blood orange was a gorgeous combination. This was a delicious dessert. Generally, this was a good meal but regrettably, I was not as impressed as I was after a dinner here in December 2021. I did not leave feeling as immensely satisfied and delighted as I did that time. I feel some dishes lacked flavour and thought. Nevertheless, there were once again some dishes that really stood out. Service was faultless.
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As an Italian food lover this restaurant will always be a highlight of my dining calendar and after saturday’s visit there is no reason whatsoever to change that. The food is absolutely fabulous and matched by the best service and great wine. I can honestly say that I am already looking to when I can go back. Now onto the day itself which started with a delightful welcome from manager Laura and the team. She then escorted us to our table along the far wall that gives you a great view of the whole restaurant. While having a nice catch up we were poured a complimentary glass of bubbles to start us off. We were then given the menus consisting of a Lunch Menu or the A la Carte where you had the choice to choose either 3 , 4 , 5 or 6 courses creating your own Tasting Menu. It was at this point that Laura gave us a surprise and amazing gesture from head chef Em who had said that she would be very happy to create a personal Tasting Menu for us both. Well how could we refuse so therefore gladly accepted. Next it was to to meet sommelier Ali but on this occasion we made her life easy as we wanted to try the Angela Hartnett 2019 Toscana Bianco which I have to say was a fabulous pairing for a majority of the menu and also excellent value for money. This was followed by the usual fabulous selection of snacks consisting of croquettes , olives , breadsticks , charcuterie , rosemary focaccia & a sweetcorn panna cotta topped with popcorn & red amaranth. Now we moved onto the menu itself which started with two amazing dishes. They were a Raw Orkney Sea Scallop with elderflower , gooseberry & radish. As well as the Vitello Tonnato with fennel & pickled capers. These were two absolute delights leaving us with great expectations for what was to follow. These were indeed followed by two excellent pasta dishes. The first was a Herb Raviolo with tenderstem broccoli , swiss chard & parmesan. The other was a Pomodoro Agnolotti with stracciatella & basil. Our next courses were simply heaven. There was a big smile on my wife’s face as she was presented with the Hand Rolled Linguine with mussels , saffron & chilli. For myself there was equal delight as I enjoyed a fantastic rich and creamy Carnaroli Risotto with girolles & summer truffle. Now our palate needed to be lightened which brought us to the fish course. They were a Halibut , hispi cabbage , smoked eel & seaweed buerre blanc along with a Roasted Monkfish with romesco , courgette & piquillo peppers. These were two more fabulous dishes as we continued to enjoy a fantastic afternoon. This led us to the main course and to a dish that I would absolutely love. It was a Heritage Tomato with burrata , tomato & a basil dashi that was not as light as the appearance would have you think as a mixture creaminess with refreshing tomato & basil made this dish one that I would highly recommend. My wife was given the supplemented Herdwick Lamb with goat’s curd , jersey royals & basil pesto that was by the look on her face was amazing. These dishes were paired beautifully with two delightful wines recommended by sommelier Ali. She chose a Candialle 2013 Chianti Classico and a fabulous 2019 Faustine rose. Now it was time to finish with desserts and just like the rest of the menu these were absolutely delicious. My wife was presented with a Strawberry & Elderflower Mille Feuille and for myself a heavenly Raspberry & Chocolate Souffle that was just sublime and paired perfectly with a Recioto Della Valpolicella dessert wine. We finished with coffee and petit fours to bring to an end a fantastic afternoon of Italian food which was matched by excellent service led by Laura & Alessandro and fabulous wine pairings from sommelier Ali. We then received a nice surprise as chef Em came over to our table for a chat. This gave us the chance to personally thank her and the team for the absolutely stunning dishes she had created. If you are a fan of Italian food & wine then I can’t recommend a visit to Murano highly enough and I’m definitely looking forward to returning again soon.
Lloyd Stevens

Lloyd Stevens

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There is a disturbing trend with so-called high end restaurants to revert back to the nouvelle cuisine of the early 80s with not much on the plate and everything on the wallet. We had hoped Murano would not be following this trend ,but sadly this was not to be. The scallop appetiser was delicious, well cooked and refreshing. However we were both very disappointed with the pasta course. Five or six very small tortellini the size of my small fingertip did not constitute a reasonable portion of carbs you would expect from an Italian restaurant. My partner's portion of seabass looked more generous, however my halibut was a quarter of the size, over cooked, a bit dry and the whole dish a little cold. Whilst I went for the veal main course my partner chose the Herdwick Lamb and was served only one lamb cutlet. One wonders what happened to the rest of the tasty meat they trimmed off just for presentation. My veal was fantastic but came with the smallest portion of sweetbread I have ever been served, barely a mouthful and more reminiscent of the tasty skin you get on a piece of KFC chicken. The biggest disappointment was the souffle. There seemed to be a very long wait. A waiter did apologise for the delay saying that something was wrong in the kitchen, but this is when the service fell short. Instead of offering something complementary to help pass the time, we were left for a long time twiddling our thumbs with only our glass of tap water. Eventually when the soufflés started emerging from the kitchen they were not the tall pink columns of perfection we had seen served earlier in the evening, but very stumpy and brown. By the time I started to eat mine it had completely collapsed. It was still delicious but the execution was very poor. This is all a great shame, since we have been to Murano before and enjoyed some exceptional food. In our opinion they should concentrate more on the dining experience and not their extensive and very expensive wine collection. Perhaps Murano should rebrand itself as an up market wine bar that happens to serve very tasty nibbles
Potty Archer

Potty Archer

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There was a set lunch menu and an à la carte menu ranging from 3 courses to 6 courses. I opted for 6 courses, which was £130. Some Grissini sticks, focaccia, ham and olives arrived before my first course. These were generally pretty good, though I thought the focaccia was too salty. My first course was seared mackerel with beetroot. The fish was nicely cooked and had an added crunch brought on by the crispy skin. It went well with the sauce. But the beetroots could have had a more noticeable flavour. The veal crudo was great. The softness of the beef with the crunchiness of the parmesan crisp created a lovely textural contrast. The almond cream added a pleasant touch of sweetness and the beef sauce gave the dish an extra depth of flavour. The herb tortellini was fresh. The flavour resembled that of pesto and the courgettes and herbs on top gave the dish a nice refreshing element. My dish of red mullet with courgette flower was reasonable but it was not as significant as some of the other dishes. It did not particularly stand out. The pork with rhubarb was good. However, I felt that the meat was slightly tough and overcooked. The large pork cracker beside it did not provide any flavour and was only really there for texture, which I thought was slightly a shame. But the sauces were very nice. My dessert was chocolate and blood orange. The presentation was very cool and actually rather unexpected. It arrived in the form of a blood orange and chocolate base topped with a light vanilla cream. The cream was excellent. It was smooth and airy. The slightly bitter cacao sorbet with the tangy but sweet blood orange was a gorgeous combination. This was a delicious dessert. Generally, this was a good meal but regrettably, I was not as impressed as I was after a dinner here in December 2021. I did not leave feeling as immensely satisfied and delighted as I did that time. I feel some dishes lacked flavour and thought. Nevertheless, there were once again some dishes that really stood out. Service was faultless.
Simon NUTT

Simon NUTT

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Reviews of Murano

4.6
(483)
avatar
5.0
4y

As an Italian food lover this restaurant will always be a highlight of my dining calendar and after saturday’s visit there is no reason whatsoever to change that. The food is absolutely fabulous and matched by the best service and great wine. I can honestly say that I am already looking to when I can go back.

Now onto the day itself which started with a delightful welcome from manager Laura and the team. She then escorted us to our table along the far wall that gives you a great view of the whole restaurant. While having a nice catch up we were poured a complimentary glass of bubbles to start us off. We were then given the menus consisting of a Lunch Menu or the A la Carte where you had the choice to choose either 3 , 4 , 5 or 6 courses creating your own Tasting Menu. It was at this point that Laura gave us a surprise and amazing gesture from head chef Em who had said that she would be very happy to create a personal Tasting Menu for us both. Well how could we refuse so therefore gladly accepted.

Next it was to to meet sommelier Ali but on this occasion we made her life easy as we wanted to try the Angela Hartnett 2019 Toscana Bianco which I have to say was a fabulous pairing for a majority of the menu and also excellent value for money. This was followed by the usual fabulous selection of snacks consisting of croquettes , olives , breadsticks , charcuterie , rosemary focaccia & a sweetcorn panna cotta topped with popcorn & red amaranth.

Now we moved onto the menu itself which started with two amazing dishes. They were a Raw Orkney Sea Scallop with elderflower , gooseberry & radish. As well as the Vitello Tonnato with fennel & pickled capers. These were two absolute delights leaving us with great expectations for what was to follow. These were indeed followed by two excellent pasta dishes. The first was a Herb Raviolo with tenderstem broccoli , swiss chard & parmesan. The other was a Pomodoro Agnolotti with stracciatella & basil.

Our next courses were simply heaven. There was a big smile on my wife’s face as she was presented with the Hand Rolled Linguine with mussels , saffron & chilli. For myself there was equal delight as I enjoyed a fantastic rich and creamy Carnaroli Risotto with girolles & summer truffle. Now our palate needed to be lightened which brought us to the fish course. They were a Halibut , hispi cabbage , smoked eel & seaweed buerre blanc along with a Roasted Monkfish with romesco , courgette & piquillo peppers. These were two more fabulous dishes as we continued to enjoy a fantastic afternoon.

This led us to the main course and to a dish that I would absolutely love. It was a Heritage Tomato with burrata , tomato & a basil dashi that was not as light as the appearance would have you think as a mixture creaminess with refreshing tomato & basil made this dish one that I would highly recommend. My wife was given the supplemented Herdwick Lamb with goat’s curd , jersey royals & basil pesto that was by the look on her face was amazing. These dishes were paired beautifully with two delightful wines recommended by sommelier Ali. She chose a Candialle 2013 Chianti Classico and a fabulous 2019 Faustine rose.

Now it was time to finish with desserts and just like the rest of the menu these were absolutely delicious. My wife was presented with a Strawberry & Elderflower Mille Feuille and for myself a heavenly Raspberry & Chocolate Souffle that was just sublime and paired perfectly with a Recioto Della Valpolicella dessert wine.

We finished with coffee and petit fours to bring to an end a fantastic afternoon of Italian food which was matched by excellent service led by Laura & Alessandro and fabulous wine pairings from sommelier Ali. We then received a nice surprise as chef Em came over to our table for a chat. This gave us the chance to personally thank her and the team for the absolutely stunning dishes she had created. If you are a fan of Italian food & wine then I can’t recommend a visit to Murano highly enough and I’m definitely looking forward to...

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avatar
2.0
6y

I visited Murano for dinner around a week ago with 3 other guests. The restaurant itself is not very large, the decor was pleasant, nothing special to remark, except for the carpeting which i personally find unhygienic and old fashioned for a restaurant. I have frequented many Michelin starred restaurants and I have to say I was disappointed by this one for various reasons. In terms of the food, Murano purports to be a modern Italian, however I found their menu (quite small for an a la carte) to feature more dishes of a European background (their german style pork belly with sauerkraut, and english lamb). There were maybe one or 2 pasta dishes neither of which were specifically Italian or referencing Italian flavors. As i mentioned I found their spring menu to be small, and not offer enough choice at all for an a la carte diner. I did appreciate the initiative to offer produce that was well within season such as spring asparagus, however once again I do not find these to be Italian spring flavors. furthermore all our mains were served cold. I am aware that Michelin star restaurants over decorate and presentation is key, however if you are serving 3-4 main courses on your menu altogether, I expect them made to order in the least and therefore not served cold- at all. this is a separate issue that i found none of our dishes to be exceptional or remarkable for a Michelin star, or any restaurant charging those prices- and once again, not particularly Italian or Italian at all. In regards to the wine list for wines served by the glasses,they serve only Italian, despite the dishes being from all over Europe, and would probably be better paired with more option. You are not serving traditional Italian so why do you not offer more wine options by the glass? In regards to the service, it was alright overall, however when one of the members of party noted that her main course (turbot) came not only cold but also semi raw, the head waiter suggested that maybe they should make her a new one, then suggested that she should either keep her current dish or cook the fish slightly more, as it would take too long to prep a new one- this was absolutely unacceptable. She politely declined as she didn't want to eat alone, the rest of us had finished our mains, therefore you apologize and potentially offer a desert on the house- but in the least an apology.You receive Michelin stars based on food and service, and in such a situation you immediately take the dish, apologize, and get the team to prep her something. and if the customer isn't happy you offer something at the end of the meal or as a suggestive solution to the issue. She wasn't rude or claiming not to like the dish- her main was served raw- unacceptable and treated unacceptably. In london you have such a wide variety of options and michelins to try. I find this neither special for gastronomic or modern European, and most definitely not Italian- there was barely an Italian flavor to anything on the menu except the lemon tart and a burrata starter. I did enjoy my meal overall and the quality of produce was great- i just found that it is less of an Italian restaurant and more of Pan European restaurant. I also found for a Michelin restaurant I would expect better service and better option overall. You need to do...

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2.0
3y

It pains me to write this since I have genuine admiration for Angela Hartnett. I am afraid my experience was poor after a visit for my wife's birthday. The meal was overly rushed, we were on the first sitting at 7pm but the pace of the meal was ridiculous, which given the restaurant was half-full seemed a little unnecessary. A fantastic mix of bread, olive oil and ham was presented to us after the amuse-bouche was taken away. I wasn't even half way through a slice of lovely sourdough when our starters were presented. We asked the sommelier (who was very good) to pair wine with each course but the courses were going at such a speed - you couldn't drink fast enough. My burrata starter was overwhelming, far too much cheese to deal with. Everything had too much salt. The halibut was over-cooked to the point it might as well have been mashed and that was an additional £10, the asparagus with the dish was a joke, one and of it shredded could be used to floss your teeth, if you could actually get a knife through it. These were all things we could live with then the lamb (another £10 premium) came out, which literally would have needed a macerator to break it down, it was ridiculously chewy and ridiculously bitter. I rejected the dish and to their credit the 'chef' acknowledged the poor quality of lamb and offered me the Jacob's ladder as an alternative. I appreciated their offer but since my wife had nearly finished her meat course and I was losing faith I politely declined putting it down to just a bad dish on a bad day, these things happen. 5 mins later despite me declining the dish and my wife finishing her meat course, I was delivered Jacobs Ladder. When I said 'thank you, but I did say I didn't want it', they had said that regardless of that conversation they thought I should have it as a replacement (and in fairness on-the-house).

It was the last straw for myself and my wife, I said it wasn't necessary and I didn't want the dish but it appeared that my opinion didn't matter. We left, £311 lighter, just over an hour into the experience (three courses, 1 amuse-bouche and 1 serving of bread in just over an hour) and bitterly disappointed.

Over served, over seasoned, overly fast and very well below Michelin star quality. If I wanted fast food I would go to a chain restaurant, probably ingest less salt and have it cooked on-point - it just wouldn't be matched with great wine which the fine sommelier did, it was a shame we had to gulp it down rather than savour it. I appreciated their attempt to rectify a problem that was known to them, but if I say I don't want something - surely it is simple. Very sad day, and definitely the worst premium restaurant experience of my life, certainly not worth any...

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