Park Lane Apartments Shaw house — Hotel in London

Park lane

The location is 5 star. Conveniently located in a relatively quiet street but within easy walking distance to Hyde Park and Green Park, Green Park metro, and lots of local cafés as well as upmarket shopping. There is no reception and when I arrived no answer to the door and no answer to the housekeeping number supplied. I took my luggage off and found a nearby cafe to sit and wait and the house keeper did ring and I was able to go back and store my luggage in the foyer until check in time. I was a little concerned about leaving it unattended (no locked storage was offered) but was advised it would be monitored by security TV. I never actually met anyone in charge - just spoke to a gentleman housekeeper over the phone. The tiny lift didn’t work - I think it was stuck on another floor because the 2 doors hadn’t been shut properly- a safety feature- and being fit (I was in London for the London Marathon) I was able to manage the three flights of stairs each day no trouble but not sure everyone could. I did use the lift successfully on the last day to take my luggage down to ground floor. I had a larger apartment than I expected on the top floor. The apartment is definitely a little tired and dated but has a certain charm and I was quite comfortable during my stay. It certainly is not 5 star accommodation by any stretch of the imagination but I would say close to 4 star due to the space and size of the kitchen. The pressure in the shower is low and it does take time for the water to get hot. My bed was quite comfortable. I realise maintenance work does need to be done but the drilling noise during the day was very annoying and I had no warning of this. There was also construction noise in another building nearby. Despite having a ‘please service my room’ sign on the door this didn’t happen. I gave up on my 4th day and just used towels from the main bathroom. A pleasant gentleman did immediately come and open my door when I accidentally left the keys inside. Overall, my stay was pleasant and location was a big plus! I would say not quite 4 ⭐️ but...

We have been stayed in well 50 vacation rentals over the years and this one was by far the worst experience we have had.

The main point they are hiding from you is the pictures in the listing are not of the unit you will probably be staying in. They have several of these apartments and while the number of beds is the same the quality of the unit is FAR from what is pictured. The terribly low quality in the workmanship in the 2 different apartments we stayed at can't be described adequately. The amount of corners being cut in maintenance is shocking.

The lobby of the apartment building is old and dingy and packed with suit cases, shipping boxes and trash bags. It feels more like a youth hostel in a bad part of town instead of a luxury apartment building.

We received zero communication before our check in. I was given a contact person that was going to check us in but they never answered repeated messages the days before our arrival. The office said he was busy and I just need to call him. The office wouldn't provide their phone number. If you look at their reviews on other websites it is clear they have been pulling this bait and switch game for a while.

Run,...

The management of this property are thieves in every sense of the word. I booked a two-bedroom apartment with a living room in this hotel on 23/12/2024 through Booking.com and paid a deposit. However, when I arrived at the hotel, I was informed that the two-bedroom apartment with a living room was unavailable due to an error. As a result, I canceled the booking and went with my family to another hotel. Yet, the hotel management refused to cancel the reservation and refund the deposit they received from me at the time of booking. They held me responsible for the cancellation, even though it was their mistake. I contacted them multiple times, as well as Booking.com management, but to no avail.

The management of this hotel has no morals, honor, or respect—they are nothing but scammers. I strongly advise people not to make any bookings with them, not to trust them, and to avoid dealing with them to save yourself from unnecessary trouble. They are fraudsters in every sense of the word.

I am warning you because I want you to avoid the troubles, theft, and ruin they caused to...