Nando's Bromley - St Mark's Square — Restaurant in London

My daughter and I visited the Bromley St Mark's Square branch on Sunday 11th December. We were greeted by a very pleasant young chap. I tried to place our order, using the QR code but the reception in the venue was poor. A lady by the name of Raquel noticed I was having trouble ordering and came over to try to help. I explained that I find it difficult and frustrating placing an order in this way and asked if I could just order at the counter. Raquel flatly refused saying that the counter was reserved for cash and gift voucher payments only. She also offered to "TEACH" me how to connect to WiFi! I found this to be an unreasonable and borderline rude response and asked to speak with the manager. Raquel told me that she was the manager, so I asked for the email details of the area manager. Whilst waiting for these, the young man who greeted us noticed something was wrong and came over to see what was going on. I explained the situation and he immediately said "No problem at all, Sir, I can take your order at the table"

All this unpleasantness could have been avoided if Raquel had done the same.

Eventually, she returned with a post-it with 2 names on it - hers and that of the area manager, no email address.

Food was...

Nandos is always good, the food is but the staff make you feel as though they're doing you a favour. We had to sign into an app to book a table while standing at the door, that's fine I understand that during these trying times. But then, once we were sitting down we weren't allowed to get our own drinks, we placed our order in the app and waited 25mins for our drinks and we only got them because we asked one of the waitresses to get it for us. She said it was not her fault as she had just come back from her break and she would find out what was happening, anyway we watched as she went to find out and then she went to the drinks machine, well it was like world War 3... she threw the tray, almost dropped our bottles of sauce we paid extra for and slammed our drinks down on the tray before brining them over to us. The staff don't seem to work well as a team, at least not all of them, they were all more interested in doing the takeaway orders. In the end we enjoyed our food, you just need to sort out your staff...

Every single time we go they’ve closed off half the restaurant so everyone is packed in like sardines, despite them still being open for another 3+ hours. When asking to sit in the quieter part of the restaurant due to sensory issues and struggles with the noise, we were told no. Not very inclusive, especially as 10 minutes later more people came and were placed in the spot we asked for (same party size). Always a long wait to be greeted at the door too. And while staff aren’t rude they aren’t particularly welcoming either. We waited over 45 minutes for our food (we were told it would be 20 minutes). I!”n the past when this has happened at other nandos we’ve been offered complimentary dessert or starters. However, I have to say when the food did arrive it was really good. Our neighbouring tables were all unhappy with their food but ours was lovely. The tall guy in the red t-shirt was really...