Nando's Sutton — Restaurant in London

I love a good nandos and have had some great experiences over the years, its a part of the family... kids of all ages love it.

This is the first time we had such a terrible le experience. Went on a Monday evening, 26th June 2023, to celebrate my child's birthday as he loves the place.

The staff and management didn't really care if anyone showed up in fact they almost looked annoyed that we turned up on a Monday evening, to start with, maybe they just expected a quick shift and were in no mood for customers that day... it sure felt like that. Most of the stuff we ordered was unavailable. No corn on the cob, no cara viva red, no chicken livers, the loaded fries that were being advertised all over were terrible.

When we requested for dessert they seemed shocked. I requested a lighter so I could put a little candle on the chocolate cake for my child. The manager looked like I had asked her for the moon and all the planets. The guy on the grill gave me a lighter kindly.

It felt like the bath at the end with the lukewarm almost cold dirty soapy water that you now have to drain out. That's all I can compare it to. 3 months later I can still feel that sad vibe and therefore writing this. Haven't been there since. Used to visit at least...

Well, this is a Nando’s. You sort of know what to expect from a Nando’s, most probably, as they are littered across the country and on every high street. I was always an advocate for their tasty chicken but after this visit I’m pretty ambivalent: this branch is super busy – which is great for them, but the combination of a restaurant full of customers and what seemed to be a vast number of takeaway orders meant they were swamped and service was really pretty slow. This was made worse by the fact that they’re understaffed: 2 people on the till is OK if they’re not continually distracted by takeaway orders. Hey, I made it all the way to the restaurant itself and have been queuing for a while, I want to order my chicken before the lazy folks at home! The food is fine, again, it’s a Nando’s – I enjoyed my wings but my dining companion reckoned his chicken was pretty dry. And maybe I’m being nostalgic for being a teenager but with the prices going up and the service going downhill, a visit isn’t really worth the price and the wait. I’m pretty sure this review won’t impact the restaurant much, though. If you want a Nando’s, you will go to Nando’s. (Or maybe just...

I came with my two friends to celebrate her 68th birthday, there were about 4 people in the restaurant on Monday 11th March 2024, we were sat at the back and a woman and a young adult were sitting on a table beside us, the young adult appeared to be distressed, then our lunch arrived, and then the young adult who was with a professional carer began to have a convulsion, the young girl was placed on the floor and I assisted her being a retired nurse. This was going on and a staff member just came up and saw what was happening , he did not say anything to us and did nothing to ensure this young girls dignity, we were so upset we could not eat our meal and my friends birthday was ruined. The staff did not offer to move us, we could not move ourselves as the young girl was convulsing on the floor. The carers did not require my help any further so we had to climb over this young girl convulsing which was very distressing for my friends as they are not nurses and not use to seeing this. We paid £ 48.00 for our lunch which we couldn't eat. I await a response from Nandos with regard to this. It happened...