Nando's Twickenham — Restaurant in London

My eyes were almost closed so tired was I from trudging through the fast falling snow, my hands so stiff with cold that I could barely hold onto the lamppost I fell upon, my heart sank and the feeling of total failure came over me. 'This is all my fault' I murmured to myself, bitter with regret. My life had all but collapsed around me so set upon pursuing my career, my wife and children had long since left for a better life, how could I blame them? Not once did I try to show them that they matter more than my work. And now, I have nothing. As if by the grace of god, a beaming smile and warm inviting light appeared beside me, I opened my eyes and was helped to my feet by an incredibly charming man, jack was his name. A look of concern entered his face, 'you look like you've had a rough time buddy, come inside out of the cold' with a firm hand he led me inside a restaurant I hadn't seen in my depressing state, it was small but full of character. The atmosphere and layout of the room was inviting and beautifully decorated, the delicious sounds and smells of grilled chicken filled my nostrils, the cold had almost entirety left me at this point, I felt a small bubble of happiness growing inside of my chest!

Jack seated me at a table next to a kind and welcoming family who greeted me as if I was am old friend, 'have a look through the menu' suggested jack with a twinkle in his eyes, when you've chosen something pop up to the counter and my good friend and manager jeshin will see to it personally!'

Close to tears so amazed was I at the hospitality I had received, I placed my order! Jeshin smiled and congratulated me on my choice, 'my favourite as well, you have good taste sir! We'll have your meal brought over to you, for now please help yourself to the sauces and cutlery' jeshin had an almost fatherly look in his eyes as he smiled and waved me to my seat.

'now this' I thought with a delighted jack strolling over with fresh piping hot chicken, 'this is what Twickenham is meant to be'.

Since that day my life has come full circle, my beautiful wife accepted a date to this very nandos, so impressed was she at how comfortable and joyful the greetings from jack and jeshin were upon our arrival, there was simply no need for me to prove that I had indeed changed! (Hence why I'm writing this from her account!)

Thank you jack, jeshin and all the staff at nino nandos Twickenham, I owe you not only this review, but my life.

Best...

Arrived at 9.30pm, the closing time is 10pm. Staff members ignored us at the door for several minutes. we could see the kitchen staff preparing food and chicken at this time and two of the staff having a chat leaning on the ordering desk customer side. At this point a different worker addresses us finally and informs us that there is no longer table service. This is not a problem, we were offered to order takeaway before closing. We then go up to the desk and the staff member ignores us and continues chatting to his friend for a period of time before moving over to the till side of the desk. We then give our order after he asked “what do you want”, no greetings or niceties. He then says “oh there’s no chicken” with no follow-up from that or apology. A Nando’s that has run out of chicken seems rather ironic. Seems pretty futile. There were people who had just received a plate of chicken sat next to the desk and we could see chicken on the grill being prepared. The general atmosphere was very like lacklustre, unapproachable and customer service seemed like they didn’t...

This establishment is a joke.

Complete incompetency when we went to order food. Not only is the menu limited and useless (the new chicken pita is possible the worst reincarnation. Ever)

The staff here are clueless. Nobody knows how to take an order. Waiting times are extortionate for a ‘fast food’ entity. No apology made and had to chase our order 4 times before it was ready. We had no time to eat inside as there was no clean cutlery. Condiments were depleted and the members of the team were all sat in the kitchen.

The hours we waited I saw 6 meals leave which we’re prepared by 6 kitchen staff. Do I get my own chef now?

Not only that the order was wrong. Missed several sides and extras which were paid for and an absolute waste of money. Basically they forgot my Jeffin’ houmous.

The bag was overloaded which then left it to split and was left on Twickenham high street. Absolutely disgusting how we were treated. Even the foxes didn’t want to touch the food.

Overall. Don’t waste your time, stomach space or money. There’s far better options when it comes to that...