We visited on Thursday at around 6 pm. We didn't have to wait long before greeted by a member of staff who asked us where we liked to sit and that we could sit anywhere of our choosing. Once at our table, he asked if we had been to Nandos before and asked if we had any alleges that they needed to be aware of. We were left to order via the app. Glasses came to our table, and on inspection of my glass, there was food still covered all over one side of my glass. The waitress had seen me looking and reproach the table, asking if my glass was okay , and she then immediately saw the food still stuck to the glass. I'm just wondering why this wasn't checked before bringing it to my table. I observed her speaking to another female member of staff and showing the glass in which appeared to be the manager. The waitress brought over a fresh glass. We waited approximately 10 mins for our food to arrive. The service was good and the food was nice. We both tried a new burger that is on the menu, and I do recommend it to try. The atmosphere was good. Music at the right level. The restaurant was clean, and the staff seemed to be on the ball welcoming customers in and thanking customers as they left in which they did the same for us when we left. After our meals, we went to use the bathroom, and unfortunately, this was where it let down the restaurant. It was clear that a member of staff hadn't checked the toilets in a very long time. The bathroom was dirty. Tissue on the floor. Sink blocked and full of dirty used water floating in the sink. The baby changing area in the disabled toilets was used for a storage area for their creates. What a letdown as everything else within the establishment was great.