O'Neill's Kings Cross — Restaurant in London

In the morning I specifically walked to this place to ask if I could take my suitcases with me. Since I had a networking event at 12:00 in their café and had to catch the train at 13:30, they asked if I could take my suitcases with me. They said no. I was so polite to take the trouble to walk to them in the morning to ask them personally. I could have taken them without asking. That would have been less polite. In any case, I was told that I was not welcome with my suitcases and that they had no room for me. They told me that I could go to the networking event but without suitcases and that I had to store them in the hotel or at the station but that I was not allowed to keep them with me. i begged them to let me stay with them for 1 hour, since it was my last time, i had little time to walk back and forth to the hotel or wait in the luggage line at the station, because i had to catch my train back to my own country on time. and i wanted to be at the networking event and keep my luggage with me. they told me they had no place for me. i said i wont come to the networking event. very bad service. unfortunately they don't think along with you and are not helpful. suppose: that I had been a very fat person, just as fat as my suitcase. then I would also take up extra space, right? In than case, would I also not be welcome then? would they also refuse me then? because I take up...

Mate, I had this Irish breakfast, if you can even call it that. There was no soda bread, it was more like a really bad full English. First of all, it came out of the kitchen in a minute. I don't care how prepared you are, nothing good comes out that quickly. The point of a fried egg is that it's runny. If I wanted a boiled egg, I would have ordered one. The bacon was mostly fat, and the sausage was like rubber. If this is what tourists are coming to London and having to eat, no wonder the world hates us. You should be ashamed of yourself serving this to people.

I am unable to respond to the response I received, so I am editing my review to include additional concerns.

Are you going to ignore the serious issues I have raised about your food because you have one response about soda bread?

There has been no response to the poor quality of food that I and other customers have mentioned in reviews over the past three years. Despite promises to investigate these issues, it appears that no action has been taken.

Your response to my concerns was to "lighten up." I find this dismissive and disrespectful. I am a paying customer who has received poor-quality food, and I deserve to have my concerns taken seriously.

I suggest that you address the issues I have raised and take steps to improve the quality of your food. Until then, I will not be returning to your...

Visited O'Neills Kings Cross this evening for a few drinks and a bite to eat.

Atmosphere is great, relaxed, friendly and everyone doing their own thing. Music at the right level and lighting just right.

Found a seat pretty easy, there are a lot of reserved tables but being a table for 1 was fine for me - any more might have struggled.

Ordering in the app was perfect, had a few drinks and they came quickly and with a smile. No problem at all.

On ordering food, I went to the bar. Wasn't asked if I had any allergies when placing the order but it said I didn't have any one the receipt? A little presumptious! On paying with my gift card I was advised it was not valid and had to ask if could speak to a manager to help as I know had more than enough money on the card to cover my order. It was then processed just fine. Felt a bit awkward and nearly ended up having to pay cash with the rejection of my Dining Out Gift Card. Some training could be useful - not much but enough to not put the burden of proving a gift card is valid on the customer.

Food.. the Burger itself was steaming hot, full of flavour and nice. The fries unfortunately were luke warm and soft so left most of them.

Overall. Lots of potential here. Not enough negatives to not return, but there is room for...