PAUL Marylebone — Restaurant in London

Will never ever come back here. I honestly never take the time to leave bad reviews but I really believe it’s necessary this time. My mom (who wears a hijab) was ordering from the cashier named Cesar who was incredibly impatient and rude. My mom is always extra friendly with everyone, which was the case this time as always. As she’s trying to order, Cesar is rushing her and she was very put off by his attitude. She clearly said that we wanted two pastel de natas multiple times, which he would have heard had he not been rushing her. We could have brushed it off and assumed this was just his regular behaviour but once we saw how much friendlier he was with the customers being served after us, we sensed it may have been because of her hijab. I’m not sure if that was in fact the case because another employee was wearing one as well but it seems possible. Regardless, his attitude left a very bad taste in my mouth. As everyone else who ordered after us is being given their pastries immediately, I walk up to the counter and ask why we still haven’t received our natas when he tells us we didn’t order any, to which my mom responds that if he had not been rushing her he would have heard her ask for them. My mom is not a confrontational person AT ALL so the fact that she even said that to him is a testament to how terrible the service was. The best part is when I went to pay for the natas, the hijabi employee (in an attempt to rectify the situation) told me not to worry about it, to which I replied that we would still be paying and Cesar tells her “no, they should pay” and flips the machine over to me. We wouldn’t have even accepted that offer but the hostility on his part was...

Went in for a quick bite and a coffee at lunchtime Chose the slightly more expensive ham and cheese option thinking it would have more flavour and a double espresso Paid nearly £10 (fair enough its the west end) Was asked if I would like my baguette toasted and I chose to Coffee then put in a tray on a counter but I waited decided to wait for the baguette so I could take them both at the same time Was told by the coffee maker that i can go and take a seat and wait for the baguette to be ready. I asked shall i take the coffee and was told yes. At no point was I told the baguette wouldnt be brought over to me. Then waited and waited and saw a cut in half baguette sat on the counter from a distance and no idea if it was mine or not. Had to get up and see and then realised it was. Asked why was I told to get a seat if I wasnt even going to be informed that my baguette was ready and the response I got was 'we dont do table service'. Brought it back to my seat myself and found it to be completely lacking in flavour, tepid warm on the outside, and cold on the inside. The espresso was also cold and again had no flavour. If this is what Paul is like these days standards have...

I liked the look of the window display of breads baguettes and pastries and was tempted to go inside. A clean and welcoming little set up inside with plenty of seating in the back area Service was quick and efficient I enjoyed a smooth oaty latte and a croque Monsieur which was average in taste My husband enjoyed a smooth Americano It was a relaxing cafe to take a break from the busy streets. I took away a delicious croissant. The toilet area didn't have a lock that worked and the bin was overflowing with used tissues. There was no toilet paper left in the dispenser so that area needs improvement. I would have coffee and cake there another time with the prices being reasonable. 13.09.24..A return visitors today and was pleasantly surprised to see the place had been given a upgrade with seats and a bar with stools as an extra addition. Also the decor had been improved. Update 16.12.24 Today I enjoyed a frothy coffee and sugar brioche bun. To add the toilet facilities have been updated were very clean and with a working lock...