The White Company — Local services in London

Worst service ever!!! Unprofessional staff, who don't even bother to listen properly to take the right details, and this goes specifically to ANGELA!!!!! I spent a lot of money on a big order with gifts to take with me before I travel. I asked for it to be delivered to my house, and they ended up entering the wrong email address, although I did ask Angela to check it but she ended up dismissingy request amd saying everything is FINE! Wrong email meant I had no tracking details. Then they said they cannot deliver it on time because it was the weekend although ANGELA had promised a delivery on Saturday, and my flight is on Sunday. Had to go to store to fix the issue, and even after when they said everything has been fixed, turns out delivery company still has NO email address on their system.... Very poor communication, Unprofessional, and inconsiderate. Would give ZERO stars if it was an option. Thanks for adding much more stress to my life just...

Lovely store and my local WC. I normally come here to buy items. The staff are normally lovely. However, I would recommend that the lady on the cashier Ana gets some support with stress management. There were 4 people downstairs who were waiting to be served and she was the only person on the till. In the time she spent radioing for help and going upstairs to search for someone, she could have served the customers more efficiently. She was clearly not coping with perceived stress (although all customers were lovely and happy to wait) and being extremely passive aggressive to customers as a result. I witnessed her raise her voice to argue with a customer about discount codes and angrily telling them they did not read their emails correctly.

This was Monday afternoon, so during off peak times. However, there is never a reason to raise your voice...

If I could give less than one star I would. I lost a shopping bag whilst being in the store and came back after an hour to see if they can help me find it since I was retracing my steps. Despite being a customer and having a clear white company shopping bag too, they were extremely unhelpful, rude and disrespectful raising my voice at me and neglecting me. I think customer service is definitely something that matters in a brand and unfortunately this store doesn’t have it. Horrible experience today...