Pizza Hut East Ham (Halal) — Restaurant in London

I had a very bad experience from Pizza Hut Eastham, who are a well known pizza restaurant, scolded me in a very bad manner for not putting my phone number on my online order, after which not receiving the order for 50 mins, I called them, they started scolding me. and shouting down when my children were hungry and ready to sleep before having their dinner.

I also spoke to the manager at Pizza Hut, who also started scolding me as they were very busy and why I didnt put my phone number, and told me to cancel my order instead of waiting for it. I understand, the phone number could have helped, but he could have informed me the same when I called him, if it was a necessity, Pizza Hut orders wouldnt be possible without phone numbers. The manager was acting like a small kebab shop, NOT PIZZA HUT!!

Had a terrible experience with them. When he used very bad language, I told him to repeat his words as I would like to record this. He then slammed the phone down.

I am very happy, I had another place to turn around to, instead of being held up at dinner time and breaking my childrens heart.

DO NOT ORDER FROM EAST HAM, unless you want to be treated in a pathetic...

I bought a pizza from here, and found a beard hair in it. Without loosing my cool called the store and explained the situation, they said they gonna sent a replacement soon. When the driver came he started blaming us of putting a hair on the pizza to claim a new one. The driver’s explanation was “our chef is having long beard not short beard “ . It isn’t my concern if their chef is having long or short beard my concern is i get what i paid for, even after showing all the photos and videos the driver left without giving us the replacement pizza. The driver who came was acting himself as an investigating officer and showed zero respect to me and my wife. As customers we expect some good from them which we don’t get...

BEWARE, I ordered my meal at 12:45 yet my food didn't turn up until 14:15. When I rang the store at 13:50, I was told that my food should be with me within 5 mins as the delivery guy was just round the corner but they still took another 25 minutes to come. When i finally received my order, the food was burnt and cold. I then rang up the store and spoke to "Shani" who was very rude and didn't want to help with the issue, I was told by her that I have to just reorder my food even though I had already waited 2 and a half hours for my original order. I was then told that I must call up customer service to receive a refund for my meal. I have never had such a bad experience with pizza hut, they really need to sort this...