Pizzeria Di Napoli — Restaurant in London

Service is extremely poor now, food quality not edible at all, they don’t apologise nor any refund is given. I’ll start off with the food. I have been a customer since they opened! Since last year I have been ordering non stop, I spend too much money on here as I was unwell and this was concurred the only “fresh cooked place” but I was wrong! Read on! Don’t even bother ordering. Try Tarantino, Ciao Bella or the new Napoli in Hornchurch even Zizzi and Pizza express, Prezzo is better!!! Food is always late! Not sure if it’s because ima regular customer and they know I won’t complain? I feel they deliver my order right at the end. Despite knowing my kids will eat. They don’t appreciate years long customers. Like me, I used to order from them at least twice a week and spend £60+

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I've been a loyal customer since they opened, ordering twice or four times a week and spending minimum of £25+ for one order a week.but the service has declined. Recently, I ordered 3 Milanese dishes, and the portions were tiny—just a few spoonfuls of spaghetti and 3 leaves of salad. I called the owner, who claimed it was a "standard portion," but I know better from dining at Michelin-star restaurants. I even ordered again that same day and paid £14.50 to make up for the small portions. There was no apology, and delivery times are often over an hour. Very disappointed with the lack of care for regular customers. Unfortunately my children...

We recently had the pleasure of trying a pizza from Pizzeria Di Napoli, and it was absolutely fantastic. The crust was perfectly crispy on the outside and soft on the inside, with just the right amount of chewiness. The sauce was rich and flavorful, with just the right amount of seasoning to complement the toppings.

Speaking of toppings, We were blown away by the variety and quality of ingredients on this pizza. The cheese was melted to perfection, and the vegetables were fresh and vibrant, adding a burst of color and flavor to every bite. We especially loved the addition of spicy Italian sausage, which added a delicious kick of heat to the overall taste.

What really stood out to me about this pizza was the attention to detail that went into every aspect of its creation. You could tell that the Pizzeria Di Napoli takes pride in using only the freshest and highest quality ingredients, and that they are committed to making each pizza a true masterpiece.

Overall, we would highly recommend this pizza to anyone looking for a delicious and satisfying meal. Whether you're a pizza aficionado or just looking for something tasty to enjoy with friends and family, this Pizzeria Di Napoli is definitely worth a visit. Trust me, you won't be...

Terrible service – took the money, no order received, no real support

I placed an order through their website and paid £33.35 using Google Pay. No order confirmation was sent, and I never received the food.

When I contacted them, they claimed the payment was "incomplete" and then later said they refunded the money on May 30th – even though the money was actually taken from my account on June 2nd. So the so-called refund happened before they even got the payment – clearly not possible.

Their website shows no order history under my account, and I received no assistance from support.

I tried calling them – the woman who answered barely spoke English, and when I asked to speak to the manager, he told me there was "something wrong with their system" and that they were "too busy to deal with this."

Completely unprofessional and disrespectful. I had to raise a dispute with my bank to try to recover the money. Avoid this place...