Ponte Nuovo — Restaurant in London

This will be my last visit! NEVER AGAIN! I've had to change my feedback from 5* star!

I WAS SICK FROM THEIR SALMON BOTH ME, MY SON & HUSBAND HAD DIAHREA! MY DAUGHTER DIDNT EAT ANY AND SHE WAS FINE.

Unfortunately service and food standards have gone downhill! Ponto Nuevo got waaay to comfortable with us being regular customers and fell short in providing good service and food. For that you have lost 4 lovely customers.

We ordered 2 Lasagne, 1 pizza and a salmon and mash for myself. With 4 pina colada, water, chips and pistachio dessert.

Chips was raw and undercooked, Lasagne and pizza was fine. Unfortunately I shared some of my salmon with my husband and son and we all had DIAHREA last night. My son and husband only had a little so they weren't as bad, but I was more ill with really bad stomach ache as i ate the majority. IT SEEMS THE SALMON MAY HAVE BEEN OFF!

Before we left we asked the main manager to place my daughters Lasagne in a container (which was like a quarter left) and my sons pizza slices. He later came back with my sons pizza in a crumpled looking foil paper and threw away the Lasagne.

After bringing this to his attention he told us that we should have told him and said there was nothing he can do. (WE TOLD HIM TWICE BUT HE DID WHAT HE WANTED)

I guess he later saw that we weren't happy and asked to have another made for her.

To my disgust he piled all our dirty plates ontop of one another along with the food that we were meant to take home. This was gross because your meant to take those plates away first and not mix them with all the other dirty plates, that was not right!

I threw away my daughters Lasagne and sons pizza slices in the bin when we got home.

Why would you not provide us with suitable containers, we're not animals!!??

To be honest this place is a rip off, we've only ever spent under £100 ONCE. Our bills have always been £150 £200 etc Last night we spent £130+

Also I decided to have roasted tomatoes instead of spinach and was charged £5 for 2 tomato halves. I've never really bothered about the cost but when the bad service started to surface... I PAYED ATTENTION!

How can you charge £11 service charge and toss my food away!!?? The pizza and the new Lasagne they made went straight in the bin. We never touched it.

This wasn't the first time we recieved repulsive service from these people.

Not to ALSO mention... there was a birthday celebration and the manager placed a torch on our table until the were finished singing.

Why would you do that, as if we weren't there!!! That was disrespectful why not place the torch on THEIR table.

OUR VISIT PRIOR TO THIS ONE. The clumsy waiter turned over or 2 of our virgin pina colada all over the area we were sitting.

Everyone came with mops and buckets. My son and daughter had to get up from their seat and squeeze next to me and my husband untill they were finished with their janitorial duties.

We found that quite embarrassing as it was drawing attention to our table. They almost acted as if we were the ones who spilled the drinks with little to no apology.

This is not the way you handle customers. You should have seated us elsewhere instead of everyone circling our table with a mops and buckets and kitchen rolls everywhere. You should have given complementary drinks and reduced our bill. Not to mention when our food came it was reduced by half... my daughter and I got the linguine with prawns and in 5 twirls of our fork it was done, bare in mind LINGUINE cost £19! And this is something we always order so we knew we were being bamboozled out of our money!

AND THE VISIT BEFORE THIS LAST ONE WAS AN ORDER OVER THE PHONE AND A COLLECTION IN PERSON.

THIS TIME LINGUINE AMOUNT WAS FINE IN PORTION BUT THE PRAWNS WERE RICULOUSLY TOUGH! I'M NOT SURE WHAT HAPPENED BUT IT SEEMED MAYBE THEY GAVE US REHEATED OR RECOOKED PRAWNS, BECAUSE IVE NEVER HAD PRAWNS THAT TOUGH BEFORE.

THE DAMAGE WAS DONE FROM THE LAST 2 VISITS, THIS WAS THE LAST STRAW! NEVER AGAIN.

IN A SPLIT SECOND YOU LOST 4 CUSTOMERS BECAUSE YOU THOUGHT WE WOULD...

Listed as the top Italian restaurant in Croydon and being Italian myself, I wanted to try it, despite above average prices for the area. I was welcomed by 3 friendly, yet professional and accommodating staff. Ambience and background Italian music absolutely pleasant. I ordered home made bread and olive oil with balsamic vinegar, very nice. Pasta ragù: spaghetti (didn't want to change the past type on the menu with classic egg tagliatelle or pappardelle or any short pasta, not to alter the chef's own recipe: it was precooked - a big no no - even though the restaurant was nearly empty (4 tables only, one already paid) and I was served in less than 5 minutes. Ragù sauce nice though; shame it was watered down a little as the pasta wasn't drained properly. I tasted it and left it mainly for the precooked, unusually textured pasta. The waiter saw the plate still full and immediately offered to change it. The Assistant Manager came to apologize, explained that the head chef was on holiday and offered a freshly express cooked pasta from scratch, penne i/o spaghetti as I was offered to choose. Very good reaction to feedback indeed. It was lovely and well cooked. Next up, lamb shank, quite large according to the nice waiter who took my order. It arrived average size, a lamb is a lamb after all, extremely tender though, quite tasty with just a hint of overcooked sauce aftertaste but not quite burned, however overall nice, with roughly 60% of the dish made up by sauce, potatoes and carrots.

To finish, cheese board which was well presented and well assembled with a great selection, not easy to match around Croydon for sure!

Bottom line for me is: if there is a problem, do say so immediately and give a chance to rectify issues instead of moaning afterwards, value your experience according to the efforts made and the final result to put things right. Il Ponte did so, and in a commendable manner. Kudos to Riccardo the assistant Manager who at the table handled it all himself....

We decided to call in last Sunday st Patrick's day , hoping for 1,2, Irish playlists offered to hear unfortunately we were unlucky Andre was polite to offer us a playlist , his boss refused . Well service okish we ordered 2 roast beef meals , after receiving our meals , they forgot roast potatoes, classical ingredient , we had a small portion of broccoli, cauliflower, Very ! Stringy ! Green beans ! Parsnips and carrots , would tasted Delicious if it was Hot ,unfortunately not !

Why wasent there jugs of water available on the table alternatively why would we need to request water ,another vital ingredient when dining out , to add to injury ,we requested twice for the dessert menu ,after the waiters forgot about us again .

We gave up ,chose Irish coffees , looking forward to our traditional Irish coffees may i add on St Patrick's day

We were really disappointed with the taste , they gave us cheap whiskey sugar tasted like sweetners over all the Irish coffee never had the Irish whiskey tastes .

Now after receiving the bill , woww ! It was nearly £80 , we bought 2 roast beef meals ,1 fresh mint tea , 1 glass of house pinot grigio, 2 Irish coffees Forgot to mention 2 watery flavoured minestrone soups with fresh bread .

The staff already took £7.95 for gratuity fees before we decided how much or if we were about to tip them . I asked to have gratuity fees removed , the bill still costs £80

We were expecting to pay around £60 same costs last year on mother's day .

I'm not sure if I'll be visiting there again

Shame actually I've always dined here on birthdays and various occasions.

Pointe Nouvo You have really let us down this time

So disappointed with you...