Poppadom Indian Kitchen — Restaurant in London

Excellent quality Indian cuisine let down massively by appalling and poor customer service.

We had booked a table for lunch for a group of 10 and when we arrived for lunch at 12:30, the restaurant was empty with no tables occupied and then the staff took a good 5 mins to arrange the tables. Provided 2 course menu's to our guests and when we started the 1st order, the waitress took the order and disappeared for 5 minutes. They came back mentioning that they have incorrectly given wrong menu's and took away the menu's and gave another set of menu's (Only set course menu's available at lunch we were told - but the menu's had a lot of good options). Meanwhile the cutleries were arranged for half the guests and the waiters and waitresses disappeared and forgot about arranging for the rest of the group.

We had asked whether they have freshly squeezed orange juices, they replied they will check and they served us juices from the carton and the waiter / waitresses claimed they were fresh (Staff need training on communication and the definition of freshly squeezed - not pouring from a freshly opened carton)

Our impression of the restaurant was lost by now - but only until the food arrived. The portions were the right size and were flavourful and delicious. We tried almost everything on the menu and every item was excellent. Our top favourites were the Red ruby chicken, Amristari fish and onion bhaji's. Once the order was placed, the wait wasn't too bad but to get to that stage it took forever.

Would we visit again - Probably no, mainly because of the service. But the quality of the food for the price is top notch. Hope the management are able to support the wonderful chef with some properly...

As a restaurant in a hotel I was surprised that they offered such a well priced lunch time buffet and would certainly come here again given the value. On the Thursday we visited there were no other diners and even when we came to leave there were only a handful of others. If these volumes are normal then it’s not surprising that the range of food on offer is more limited than other buffet options nearby, but fortunately every dish which was present was of great quality and very tasty.

There was a choice of around four starters and five curries, but only one rice option. The fish was particularly delightful and hot breads could be ordered to the table. There were plenty of sauces and accompaniments for the popadoms, all again really tasty. Each dish was kept replenished and was fresh despite the few people dining.

What was disappointing was the service from the staff. It took an age for drinks orders to be taken and subsequently for them to arrive, plus it was really hard getting the attention of anyone when needed. The interior of the dining area was nice and modern though and certainly felt clean.

I’d certainly consider here again and it offers great value for what can be a really filling and...

We had a 3 course meal that was delicious from start to finish. They have a bunch of tandoor dishes where you can choose to have it as a starter or main which makes it possible to try different things. I would love to come back and try it all as an indian tapas thing with lots of starter dishes. We had the crushed samosa and chicken tikka starter, both fantastic tasting with a bit of a spicy kick. We both loved the butter chicken and garlic naan we had for our main course and the plain rice was very fluffy and perfectly cooked. We had the rose dumpling and pudding for dessert and we have never tried anything similar before. They were both great, lots of flavor!

The staff were very attentive and friendly, lovely people! Kind, happy and helpful. Incredibly good.

It was cosy (definitely not in a cramped way, the place is quite big) and the decor was bold and beautiful. The music was the perfect volume so you could speak softly and still not overhear the neighbouring tables too well.

We did overhear an Indian gentleman who raved to the waitress over the food and sent compliments to the chef for great, authentic Indian food.

Will return on our next...