Punjabi Kitchen Express — Restaurant in London

Absolutely Horrible Experience – Avoid at All Costs!

I recently ordered an omelette from Punjabi Kitchen, and I can honestly say it was the worst food experience of my life. I don’t usually write reviews, but this was beyond unacceptable.

The omelette arrived half-cooked, cold in the middle, and looked like it had just been thrown together without the slightest care or hygiene. It was runny, raw, and completely inedible. I was shocked that something this poorly prepared was even allowed to leave the kitchen. Not only was it disgusting, it felt unsafe to eat—I wouldn’t even feed this to a stray dog.

The person responsible for this disaster was someone named Pardeep. He clearly has zero knowledge of proper cooking or customer service. When I raised my concerns, I was either ignored or brushed off with a careless attitude. No apology, no accountability, nothing. Just pure arrogance.

Punjabi Kitchen should be ashamed of serving food in this condition. It’s not just about taste—it’s about health, hygiene, and basic decency. If this is how they handle something as simple as an omelette, I can’t even imagine what else goes on in that kitchen.

This place has completely lost my trust. I will never be ordering from here again, and I highly advise others to stay far away unless you want to waste your money and risk...

Started the tiffin service from Monday but no delivery as driver had left unexpectedly. Tiffin arrived on Tuesday but food was stale. Now come Wednesday no delivery, not answering my calls so got my husband to call and was asked to confirm the delivery address twice and then was told.... driver left unexpectedly so we cant deliver this was at 8.45pm. I'm a diabetic but why would punjabi kitchens care. there is no communication as a customer if they can't deliver you should contact and say You message and no reply but call from another number and they answer, and then give conflicting information. The comments on tiktok are switched off ... I wonder why 🤔 DO NOT ORDER THE TIFFIN SERVICE

So to the response below from the owner

I've been asking the cost and how to pay was told £160 and cash was fine then told "no mam we don't do try" asked for an explanation and ignored!! Happy to share communication messages with the world!

As for calling and not answering and being a beg I work for the local authority and start work at 4am. Is 22.30 an acceptable time to call?? I earn a wage and would rather pay £10 a tiffin for fresh food then your £5+ for stale leftovers. As for the numbers tried them all either dont connect or not answered

This is customer service complain ir leave a honest...

Just want to say Simran the owner is really friendly and listens to customers, we were delighted to have a genuine punjabi indian take away at last. Lots of people for personal or religious reasons do not wish to have halal food,just as lots do only want halal.

This take away is not halal, anyway we ordered quite a bit of food,which came piping hot excellent first time

SIMRAN needs to ensure her staff follow same menu and receipe ,it seems who ever is cooking do what they want. So so disappointed last few times

I purchased samosas got home and samosa tasted weird ,samosa always Been potato peas,or minced lamb. These were filled with the oily sliced peppers and onions they use to serve with chicken tikka.

I mean why why do that,I just threw rest in bin. The aloo pronta I got was hardly any potato just ground ginger Raw dough on edges. Things like this puts people off so don't go back

Which I want to do,but Been reluctant to.

Their pizzas are the best,perfect

Staff are friendly but please please management check your food is edible and give customers what they paid...