Ravi Shankar Bhelpoori House — Restaurant in London

First of all when we entered to the restaurant they welcome us really poorly, I've called them and told them we'll be late by 20-25 minutes, and they told me that I've told them only 10 minutes and than they told me very rudely that my business is getting hamper due to this. Than he refused to merge the table for us. Than I asked one the waiter to take my order for plain Dosa for my little daughter and he told me that he'll only take orders when I'm going to order all together he'll not gonna take orders again and again. Than when I ordered tandoori roti I asked for butter tandoori roti he served me normal tandoori roti, than I asked him politely to apply butter on it he refused that they don't do it and when I asked him give me extra butter he told that they will not giving that as well. Than all the waiters are mannerless, rude, stubborn, and grumpy. They even don't know how to serve the food. They serving the hot food above the small children sitting and when I told him not to do that and he did that again, seriously that was the worst service I have ever seen, that common sense for service will be there in any waiter if he/ she will be the newly joined. After all of this whenever I've ordered the bread he told me that don't order partly oreder one time only whatever you want. That means if you want to eat something else afterwards you won't be able to order. The quality of the food is below the average because the paneer gravy is to watery and the staff is not fully educated or aware about their own menu, when I asked to pack me a vegetable pulav (rice) he said that we don't do that but they have it in the menu, so I asked him to bring the menu and I showed him where it was and then finally he made that. And please carry your water with you as well because you have wait more than 8-10 minutes to get your drinking water. Last but not the least, he asked me to pay in cash directly without asking me card or cash, when I told him card he was forcing me to pay half cash and half by card which was to rude and bad. When I paid first time my payment was declined and than I tried with another card due to technical issue my second card got declined and than done it with third card which is approved in a second after that I have asked for my receipt and left, I was just settling my stuffs outside the restaurant and he touched me and told me that your payment was declined and you have to do it again, I told him that I just got the notification from my bank and it was done successfully and he showed me that previous receipt which was declined and want to charge me again, so he can make some more money. When I proved that he was wrong he started arguing with me ridiculously, mannerlessly and rudely that your card got declined why you came or dinner etc. And when we are leaving noone even apologise for...

"My long awaited visit to Ravishankar restaurant on Drummond Street in London with my family turned out to be disappointing. The restaurant was empty on a Monday afternoon, and the sole waiter's rudeness and lack of hospitality ruined our dining experience. To my dismay, I later found similar negative reviews online, indicating recurring service issues at the restaurant."

I had been eagerly planning a visit to Ravishankar restaurant on Drummond Street in London since morning, as I wanted to make my parents feel at home during their visit to London. Being an Indian, I was hopeful that we could enjoy some delicious Indian cuisine together and create wonderful memories.

However, our experience at the restaurant turned out to be quite disappointing. Despite our excitement, the restaurant was totally empty on a Monday afternoon, and there was only one waiter present. He greeted us in a disheartening manner by carelessly throwing the napkins on the table instead of placing them nicely. When I politely addressed the issue, he responded with rudeness, refusing to serve us and raising his voice.

What puzzled us the most was the waiter's inexplicable comment, "This is not India, I will not serve you." It was a completely inappropriate response that left us questioning what point he was trying to make. Regardless of cultural differences or location, a restaurant should always strive to provide excellent service and treat all customers with respect and hospitality.

To my dismay, upon returning home, I decided to check online reviews and discovered that multiple people had experienced similar service issues at Ravishankar restaurant. One person shared a similar rude encounter during the evening hours, which indicates a recurring problem with the restaurant's service.

It is disheartening to witness that such negative experiences are not isolated incidents but rather a pattern. As someone who was looking forward to having a pleasant dining experience with family, it's deeply concerning to see that other patrons have also faced the same treatment.

I hope this review serves as an alert to the owner/management about the ongoing service problems at Ravishankar restaurant. Every customer deserves to be treated with respect and hospitality, regardless of the time of day or the number of diners present. Improving the quality of service should be a top priority to ensure a positive dining experience for all guests and to restore the restaurant's reputation for authentic Indian cuisine and warm...

I hate giving out food reviews when I didn't even get a chance to try it but the service was just that bad I need to warn others about this place. We were seated promptly, and was given one menu for the table to look at beverages since we were going to eat the buffet. As I was in the middle of reading the menu with it literally in my hands, the waiter without asking just took it away from me?? Fine.. strange but not the end of the world. He told us that we were just to wait a little bit for the queue for the buffet to die down as it was a bit long. We were okay with this and waited a little while until we thought it was short enough. We are a group of five on a work schedule and we knew that the line just wouldn't get any shorter at this point since it is lunch hour so we headed down to queue. The waiter who was serving us saw us wait in line and I could just see the cogs in his head turn his attitude to be an even more sour person because we didn't wait the adequate time upstairs. He decided initially that he would take out his irritation on my friend and shoulder him while walking by. My friend and I saw it happen and was stunned, not really thinking that a server would do something so rude. Okay, I will give him the benefit of the doubt, maybe there wasn't enough room to squeeze by, maybe it was accidental. Oh boy, did my benefit of the doubt went out the window when he returned shortly after to confirm my suspicion by chastising us, saying that the queue is long because of us and we should have stayed upstairs. How strange it is to be scolded like a child as an adult to sit back in my chair. That was the last straw, our entire group was soured by it all and we did just what he wanted, we marched back upstairs to our seat, and we took our gears and were heading out. The older gentleman saw what we were doing and was apologetic to our circumstances, he wanted us to stay and that he would talk to the waiter. As much as I am empathetic to people for trying to fix faults that were not theirs, but I did not feel comfortable to be even close to that waiter. It was atrocious his behaviour to us and left us all not wanting to come back. I advise the manager of this business to screen your workers better, it only hurts you in the end to hire such a bitter staff. I can't support a business that thinks...