Mestizo Mexican Restaurant & Tequila Bar — Restaurant in London

This was by far the worst dining experience I've ever had in London! The staff's attitude was incredibly arrogant and rude. I've never encountered such poor service at any restaurant.

My friend arrived at the restaurant at 5:00 PM, ordered her food, paid, and waited for me. During this entire time, no one informed her that there was a time limit for dining, nor did anyone mention that they would need the table back by 7:00 PM because of a reservation. I arrived at the restaurant around 6:20 PM, and at 6:40 PM, we were about to order more food when a waiter informed us that the table was reserved for 7:00 PM. I asked what we should do, and he said we could sit at the bar. We were confused because no one had told us this earlier. He then asked, "Did no one tell you?" We said no, and he replied, "Okay, I'll check."

A little while later, another person, who seemed to be the manager, came over. He bluntly stated that they had a reservation at 7:00 PM and we could sit at the bar. There was no apology or any hint of remorse. I explained that no one had informed us about the time limit or the reservation. He simply reiterated that there was a reservation at 7:00 PM. I told him that this was not our concern as we had never been made aware of this, and it was their responsibility to manage the situation. He responded by saying, "I gave you option to sit at the bar." I asked if he thought it was right to ask us to leave in the middle of our meal without prior notice, and he replied, "I wasn't the one serving you earlier, so I don't know, but now we need the table back."

We found the whole situation absurd. Not only had the restaurant failed to inform us, but this man showed no sign of regret. Instead, he spoke to us as if we were obliged to leave immediately. We were furious and made it clear that we shouldn't be held responsible for their failure to communicate. He then said, "Sorry, but you need to leave." This was the first time we heard an apology, but it was in a tone that felt more like an order. I told him that I couldn't accept how unfairly we were being treated. He then said, "You should leave now," and walked away. After that, no one came to serve us or speak to us again, so we had no choice but to leave.

I was shocked by this level of service. In fact, other staff members, including the waiter who took our order, were aware that this was not our fault since we hadn't been informed of the time limit. But the manager's attitude was incredibly rude and unreasonable. Telling us to leave and then walking away was completely unprofessional. I can't believe a manager would handle the situation like this, and we're absolutely outraged by...

The demeanor of the staff not only skirted the line of rudeness but flagrantly crossed into outright disrespect, casting a pall over what should have been a delightful dining outing. The glaring presence of unwashed plates only served to compound our dismay, spotlighting a glaring lack of attention to basic cleanliness and detail. Despite having made a timely booking, we found ourselves languishing in the foyer for a full 15 minutes, a delay that underscored the establishment's glaring indifference to customer satisfaction.

Regrettably, I am left with no choice but to withhold any recommendation for this establishment from my social circle. The behavior exhibited by the staff fell egregiously short of even the most rudimentary standards of courtesy and professionalism. Moreover, the ambiance downstairs left much to be desired, exuding an air of unwelcomeness that permeated the entire dining experience.

While the culinary offerings managed to meet our initial expectations, any semblance of enjoyment was quickly overshadowed by the abysmal level of service. Despite the establishment's commendable ambiance, it's ultimately the quality of service that dictates the overall dining experience. Until there is a marked improvement in both the attitude and efficiency of the staff, I am hesitant to even consider revisiting this establishment, let alone recommending it to others.

Adding insult to injury, we were expected to pay a discretionary service charge despite the glaring deficiencies in service. When we requested the name of the staff member whose behavior had been particularly egregious, we were met with hostility and promptly escorted to the door, which was unceremoniously locked behind us. This callous treatment only served to underscore the establishment's blatant disregard for customer feedback and satisfaction.

In conclusion, my dining experience at this establishment was nothing short of a disappointment. While the food and ambiance showed promise, the abysmal level of service and disrespectful behavior exhibited by the staff left a lasting stain on the overall experience. Unless there are significant improvements in both the service culture and staff demeanor, I cannot in good conscience recommend this establishment to anyone seeking a pleasant...

Where to start: As a Mexican I always recommend Mestizo with friends and in laws but in this occasion I was very disappointed. My husband and I went for a brunch on Sunday, everything was fine at the beginning, I was told with time that on Sundays they have buffet, we normally go on weekdays but we wanted to try the buffet. They have the explanation of the buffet on the table and it was easy to follow the instructions.

1. My husband is learning Spanish so he really tried to speak in Spanish with the waiters but they often replied in English, not even try to humor him , but ok , not theirs job.

2)Then we ordered una michelada with clamato “levantamuertos” , I normally pour the beer in the glass and I always leve a little bit of beer behind for later due all the salsas the cocktail has, well the waiter in charge of that table took the beer without asking if I had finished it even if it was obvious that I didn’t , then I told to a nice waitress about what happened so she told the waiter , when the waiter came with the beer he started telling me that the other beer had very little left bla bla bla … so, I was paying for a service and not for a waiter to come and start arguing when it was HIS MISTAKE , in a very bad manner put the beer on the table . I didn’t feel well that day to argue with a person like him , who he think he is to talk like that to clients ?. When I said about the beer I wasn’t even rude , I had to say it because sometimes they think as a clients we don’t pay attention but we do.

3. Buffet wasn’t as good as when we order from the menu . The only great dish were the birria . Some flavours were missing and not too much variety of food for the price . I wanted to try tamales , one pork for my husband and one raja’s for me but they gave me 2 of pork , I didn’t even argue about that because I just had the bad taste of the waiter. Other thing that I noticed is when ppl arrive they offered them flavour water for the table , nobody even bothered to offer us plain water , I had to stand up to grab a bottle of water for us.

4. because you have to stand up to take the food and the place is not that big it felt very chaotic when you tried to go back to your table.

The other waiter (I think he is Mexican) was very nice and the waitress very nice...