Scootercaffe — Restaurant in London

Unacceptable and Disgusting Behaviour from Scootercaffe Staff

I’ve lived locally and supported Scootercaffe on Lower Marsh for over six years. It’s been part of my routine, a spot I chose to support. That ends now.

On Wednesday, 19th June at 1:28 PM, I came in for a drink and something to eat. I was polite, calm, and friendly. I asked what paninis were available. The woman behind the bar (approximately 5’7”, mid-20s, mixed heritage) replied rudely: “We don’t sell paninis.”

Her tone was aggressive, dismissive, and needlessly sharp. I said I thought they served food, and she snapped again, saying they only serve toasties. Her tone was even more unpleasant. No effort to help, no professionalism, no basic courtesy. Just attitude.

Still, I placed an order and sat down. I waited 25 minutes with no food and no communication. I returned to the bar and spoke to another staff member (a man, approximately 5’9”, mid-30s, white, Scottish accent) who said: “My colleague forgot to put your order through.”

No apology. No explanation. Just cold indifference. I waited another 15 minutes. Still nothing. I had now waited 37 minutes. I calmly asked for a refund.

He responded: “We don’t give refunds.”

That is false. I own and run multiple businesses, including cashless venues. I know how systems work. After a back-and-forth, he reluctantly refunded me using coins from the tip jar. One-pound and 50p coins, handed over with no apology.

Moments later, the toastie appeared, brought by the same woman. Not to my table. No apology. Just shoved into my hands at the bar like I was a problem. I said I no longer wanted the food and was leaving.

As I walked out, I calmly said I’d be leaving a review. The man laughed and said: “Looking forward to it.”

Both staff laughed as I left. This wasn’t just unprofessional. It was humiliating. I was mocked for daring to speak up after waiting nearly 40 minutes and being treated with open contempt. The energy was juvenile, passive-aggressive, and bullying.

This Review Is to Hold Them Accountable

This isn’t about a wrong order. It’s about how people are treated. I run businesses and lead teams. I understand pressure. This wasn’t pressure. This was contempt. Mocking a customer, refusing to apologise, and showing no responsibility is disgraceful.

I didn’t stay quiet. I spoke with staff at neighbouring businesses, including Greensmiths Deli, and was told this wasn’t the first time someone had flagged rudeness at Scooter Café.

I also have a social media following of 1.5 million. If needed, I can share this more broadly. I take hospitality seriously, and I won’t stay silent when customers are mocked for holding staff to a basic standard of respect.

To the Owners

This is your team. They represent your name. If this is how you let staff treat paying customers, laughing at them, insulting them, embarrassing them, then you are complicit. These weren’t just bad attitudes. They were disgracefully rude, and there’s no excuse.

Why I Included Descriptions

The staff descriptions are to help others identify them. If your experience is anything like mine, you deserve to know in advance. These people should not be in customer-facing roles.

Final Word

Scootercaffe may look charming, but charm means nothing when customers are treated with bullying behaviour. I strongly advise spending your money elsewhere. There are many independent cafés nearby where people are treated with dignity and respect.

This review is not just a warning. It is a record of how some businesses fail at the most basic level: treating people like...

I will never return to the Scooter bar, after receiving the most shocking costumer service. At some point it was one of my favourite bars, a nice place to hang out, with a relaxed atmosphere, decent coffee and pleasant staff. Since I moved to the area I've been a regular costumer, and  introduced it to many friends who'd come visit; even they always had a good impression.

I'm always keen to contribute to smaller businesses instead of big coffee chains. I'd pass by numerous Prets, Nero and Costa before reaching the Scooter Bar, it's not exactly on my door step but I didn't mind the walk, despite my disability.

Normally I'd give it high rating, but this was until my last visit a few of days ago, when I received the most appalling service i experienced in London. The bartender was so rude I could not believe it was actually happening.

That Saturday afternoon I brought a couple of friends, as I was ordering the drinks the bartender started behaving impatiently, rushing me to telling her if I wanted to order food as well, while my friend was still choosing what cake he wanted, (which was only a matter of seconds). Even though the bar was quiet, she was giving very obvious signs of being irritated, rolling her eyes and staring. Her attitude was completely unnecessary and made me feel very uncomfortable. Finally, when it got to the point of settling my bill, I kindly asked how much I owed, (careful not to aggravate an already very uncomfortable situation that she created), and instead of speaking up clearly she kept mumbling to herself and avoiding eye contact, making it difficult for me to understand. I wasn't wearing my hearing aids so I politely asked again, and at that point she repeated by speaking in slow motion and extra loudly, in a very patronising way. That behaviour was totally disrespectful and out of order. I was so upset by that I just wanted to leave. I was with friends and didn't want that to spoil my time with them, but it totally did. I was deliberately offended and bluntly  discriminated. This simply should not happen.

If the management team happens to read this, you should seriously consider to revise your recruitment system and interview process in order to avoid employing people like that. I will definitely no longer be...

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