Sir Richard Steele Pub — Restaurant in London

I am utterly appalled by the disgraceful and arrogant behaviour of Stephen, the bar manager at the Sir Richard Steele pub. My experience has been nothing short of a nightmare, and I feel compelled to warn others about the shocking level of customer service I received. I had booked a private function room for my 50th birthday, scheduled for Sunday, July 14th. To my absolute dismay, I received a notice just 3 DAYS PRIOR, on Thursday, July 11th at 7:41 pm, informing me that the booking time had been changed to accommodate the England vs. Spain game in the Euro Finals. This was completely unacceptable and showed a total lack of respect for my event. When I objected to this last-minute change, Stephen's response was nothing short of appalling. Instead of addressing my concerns, he sent an immediate follow-up email canceling the entire event. I was left in shock and major disappointment. Despite Stephen's assurance that a full deposit would be issued within 48 hours, I had to endure a 4-week ordeal to get my money back. My numerous emails and text messages went ignored, forcing me to go through my bank for a chargeback. This level of unprofessionalism and lack of accountability is beyond comprehension. Stephen's arrogant and deceitful behaviour ruined what should have been a joyous occasion.

I strongly advise against booking any private functions at the Sir Richard Steele pub. The customer service is the worst I have ever experienced, and the manager's behaviour is both pathetic and unacceptable. Save yourself the stress and avoid this place at all costs. Horrible negative...

If you don’t mind the complete absence of Cask Ale, misleading boards, but above all, one of the grumpiest and patronising service in London, I think you should give a go to this place. I tried twice my luck here but it didn’t work. I was in Belsize for an appointment and on my way to it, I notice the cool location. Few boards standing outside said “We are open”. So I decided to go back for a drink after my stuff. I had to do a wide change of route for that but when I arrived unfortunately the doors were shut and a check on Google told me that actually the place opens at 4pm! (It was still 2pm. Too early for waiting) I tried the day after full of hope. My telephone had a network issue and I needed a Wi-Fi to reset it. As soon as I was in I noticed that the Cask Ale pump I had spotted on an online picture was actually just a souvenir from the golden age. When I asked to the guy after the bar for a confirmation, he ‘half’ looked and me and said just “NO”. I wanted to stay (I had diverted my route for the second time after all). Looking for something decent to drink among the usual predictive stock, I found a Guinness. I still needed a Wi-Fi though. I asked to the grumpy guy behind the bar about it and guess the answer “NO”. No look at all this time. I opened my mobile. Checked the network available. Saw the ‘Sir Richard Steel guest’ Wi-Fi, thanked Mr Grumpy and left. There was a sing in the pizza place in Italy where I used to work when I was a teenager:”Se non sapete sorridere, non aprite un locale”. Enjoy the...

The pub itself is a great place, cosy atmosphere, good food and friendly stafff, but....this is a review for the ‘Monkey Business Comedy Club’ night we attended on the 17th January 2014. All in all the night was a reasonable laugh with a couple of good acts and friendly bar staff. However the lack of professionalism, tatty venue and a geezer type of ‘it’ll be alrite mate’ attitude was a bit of a let down. If we had booked tickets online they would have been £12.50 each plus £2.50 booking fee. Totaling £27.50 for two tickets. However the online booking system is a bit archaic so we decided to phone in and reserve two tickets, thinking this would also save us the booking fee. On arrival Martin, the organizer felt it was okay to charge us £15 per ticket. When I explained to him they were £12.50 online and they would have been cheaper even with the booking fee. He wasn't particularly interested, to keep the spirit of our evening going I paid up. We were expecting 5 acts as promised on the phone. However one of the better acts had apparently not been able to make it at the last minute so there was a substitute. Half way through the night Martin very casually announced that there would only be four acts. It was all a bit too much like buying something from an East London market seller, where cash in pocket and maximizing punters was the theme of the day. Naturally I won’t be recommending this as a comedy night to...