Taste Of Lahore Hammersmith — Restaurant in London

I visited the restaurant today at 2pm with my Wife to take advantage of the Lunch time promotion (Everyday from Noon-3pm) I ordered a Quarter chicken, chips and a drink. The waitress asked me what level of spice did I want the chicken, I requested mild spice. The food arrived (picture attached) which clearly shows no seasoning, not even salt and pepper, I raised this matter with the waitress and she argued the point this is mild spice. I was repeatedly explaining there’s is no flavour on this chicken but she was persistent in her views that this is mild spice and that mild spice means no sauce/ flavour. ( No I’m not kidding, she actually said this. Wallah!) She then showed her iPad where orders take place and I explained to her that one of the spice options is “plain” which is what I received but she still had confidence in her views. Eventually I raised this with the chef who also has same views as the waitress but he mildly corrected the chicken to the desired flavour. Once we ate the food, I went to the toilet to wash my hands, I returned where I noticed the waitress rushed my Wife to pay for the bill before I had a chance to take a look. When I reviewed the bill, I realised the waitress charged full price for my Wife’s order when this was part of the lunch time offer. I questioned why did she charge full price, her response was “Because madam ordered food using the menu, not the lunch time offer menu”(a separate menu which is also printed on the front window of the restaurant). That was not true because my Wife ordered the food infront of me using the promotional menu. Lying in our face to defend her point is one thing, but the logic behind her defence is going too far now. I’d like to consider myself a patient man but honestly, Taste of Lahore Hammersmith, what is going on here?! I eventually got the difference refunded after 15 mins of arguing my point to all the staff in the restaurant at the time. I’ve been to taste of Lahore branches in Hounslow, Wembley, Harrow and Ealing for years and never had such issues or concerns, usually the staff are great and very generous. It’s a shame because this branch is the most aesthetically pleasing. I hate to sound like a Karen but I thought I was going insane or living in some parallel universe if that exists, I don’t even think a parallel universe will operate with such weird logic. I didn’t speak to the managers of the restaurant yet as there weren’t any present at the time so still waiting for their feedback. I have no problem with mistakes with my food or with staff, but I don’t appreciate when someone is clearly wrong yet trying to prove they are not. Also forgot to mention, when the chicken was “milded”, the chips became cold and they did not offer to make a fresh portion as a good will gesture. By the way, what is going on with that salad sauce thing. Finally my Wife would also like to mention, the rice dish She ordered was very starchy. She ordered the chicken option but somehow lamb also got into the dish. Might be a bonus but raises alot of questions judging from todays scene of event. Taste of Lahore, you are better than that. I’m waiting to...

I was a regular customer. They do a special offer on just eat where you buy one get one free on the chicken tikka and chips so I ordered one but didn't put an extra one on just eat although. I called them immediately to let them know but they flat out refused to give me an extra one saying that it was my mistake!!!! Just tells you what kind of people they are. Once they have your money, they don't care.

Edit : this is to their response They didn't even read the meesage properly as I ordered from just eat and not uber eats

The price I paid would not have changed had I ordered another one. All they had to do was just add another one to the order.

They say that they are charged commission per item by the platform. Well adding another one would not have added more commission as it would not be added on the platform.

Either way, the fact remains that they got the same money from me but delivered less.

What ever happens to customer service and loyalty?

There is no way around it, money comes first and service comes last

In the end I told them not to send the order if they weren't going to send me the extra one.

Despite that they still sent the order to me!!! I refused to take it and ordered from tash grill instead.

I used to always order from tash grill but started using taste of lahore because they were closer.

Back to tash...

Cannot fault the taste of lahore. The portions were big and the food was excellent. We were a group of 8 and had two mixed platters plus fried fish and naans to start. Then a chicken biriyani and a chicken curry and more naans to finish. Very good value and pleasant atmosphere. Our waitress was very attentive.

Update - I have now eaten here three times. Each time the service and food are excellent. I really like the tikka and masala fish and chilli naans.

Update - on my most recent visit this week the food was different, the chicken was dry and the food has started to come out on plates. The chef has started adding a massive blob of mayo and chilli sauce into every plate. I asked twice for no mayo but it kept coming. It ruined the meal as no one in our group wanted mayo. I've attached a new pic. Disappointing as this was a great restaurant. Not too sure what was going on as the front door has to keep being opened too because there was a gas smell.

Update - we decided to try ToL again as it used to be so good. The food is back to the best. We ordered a few big mixed platters, naans and salad. I said a few times that we didn't want the mayo or sauce with the meats. I'm glad I said it otherwise I think it would...