Taste of Siam — Restaurant in London

I had the most traumatic experience at this restaurant on 4 Feb 2023. It has haunted me, and I only now mustered the courage to write a review. 3 of us ordered mains and drinks; one ordered only a drink. We finished our meal, but he never got his drink or his tap water. My friends were nice, didn't take it seriously, and had no complaints. However, the drink they didn't serve was on the bill. I showed the waitress, and she apologised. She explained the owner forgot to add the rice to the bill and charged it as the drink. I was sceptical because the rice seemed included in the curry. Plus, a drink was charged but not served, with no apology. I asked the waitress to get the manager, but the owner came instead and rudely asked what I wanted. We were treated like trash despite not being at fault. I calmly addressed the issue of my friend's missing drink, which was on the bill, and requested an apology. However, the owner immediately began shouting and repeatedly interrupted us with "SORRY!! OKAY??" and "LISTEN! LISTEN! LISTEN!". He yelled that he was busy and the rice price was the same, showing no remorse. Customers don't deserve to be treated poorly for pointing out missing orders. Reduce chair numbers if you can't manage the restaurant. We arrived at lunchtime and only saw four tables. His attitude frustrated me, so I refused to pay for service. He then asked me my name; I said I don't know why he needed to know. He recognised me as the tough girl and took advantage of my nice Arab friend by asking for his name. He gave him his name, and then the owner kept repeating his name in a very annoying way and kept asking if he was happy with his food. Poor man did not even have a sip of tap water! Then he said our plates were empty and made it sound like we were the sort of people who came up with an excuse not to pay. Our plates were 2/3 empty because the food was alright, and the issue was him forgetting to serve and then shouting at us for his fault. Then, he decided to pull his phone out and literally took two pictures of us right in our faces. Even my quiet Chinese girlfriend got angry and asked him to delete our photo. My friend was sitting right next to where he was standing, and she saw that he took one picture of our face, and one the food. She saw him immediately delete the picture of our face, and said sarcastically, "I am taking the food not your face, just to make sure my customers are happy with their food." "His pathetic acting works as the British couple behind us blamed us for ruining the place while he was way louder. We were shocked by his excellent victim-playing and became the bad guys due to his tactics. My friend saw he had taken a picture of our faces, but the couple behind didn't see it. I never thought I'd need an acting degree to enjoy Thai food in London without being accused. We left speechless when it became clear there’s no point arguing with the old couple and owner. In all matters, I refused to pay for the service and he yelled and stormed off. The kind waitress deserved better than him and his anger issues. Shocked and won't return. I don't recommend others to visit this restaurant, as my experience was similar to others' reviews. My group consisted of 2 Chinese girls, 1 English guy, and 1 Arab guy, and we had never experienced this in our 10-20 years in the UK or at home. My English friend said he could lose so many customers if I left a review. However, I was too traumatised and did not want to be reminded of what happened that day until four months later. My girlfriend and I have even been dreaming of his voice shouting at our faces some nights. Today, I finally found the courage to write...

Avoid! Worse service and food ever! Gave them another chance again today and what a mistake! One aggressive moody waitress took our order which I could kind of let go at the time.. Then when my food came, most disgusting sticky yuky noodles ever, I decided to return it in a polite manner. I spoke to the 'most friendly looking waitress' and what a mistake. She started to pull her face and argue with me. When I asked to order something else, she slammed the menu on the counter. So I returned to my table and was ignored for the next 40 minutes whilst my friends finished their meal and I sat with only a drink in front of me, no food. I decided to return later on to speak to the manager. I transpires that the manager was not there (that would explain the worst service in the world) Guy (that's his name apparently) only works part time.... That's shocking! Anyway, I dealt with one of the waiter who started to panic when I pointed at the waitress that had been rude to me. Massive scene as she came back confronting me and arguing with me that I ordered the wrong food. Anyway, cut the story short, after much drama that waitress was doing her last shift on the day and this is why she took the liberty to be so rude and aggressive towards me. Absolutely not acceptable! How can you employ such people. I will be coming back and find this 'elusive manager' who should really be on the floor addressing this type of...

Recently visited this restaurant with a group of friends approx 11 of us the food was lovely but the service was disgusting l. The female waitress has an extremely bad attitude and ruined the night not only for my group but other customers as well. During our meal she shouted at another customer for asking if it was cows milk who in her cup of tea. After the customer complained asking to speak to the manger she was told they are refusing to get the manager for her. She asked for an apology for being shouted out and the waitress told she didn't deserve one. With group she could not have seen less interested in us if she tried. I would even say she made us feel an inconvenience! When I asked for a glass of water she put her hand in my face and told me she's busy. When the bill came they did not right down our orders individual but totalled the amount of dinners desserts drinks etc. We explained we would like to pay individual as some had 3 courses where others only had a starters and she shouted at the group saying we are being too difficult for her and should have stated it at the beginning. When I asked for a menu so we could work at the prices she told me no! So I had to get up and get them myself! Despite us working out what we each owed she still charged us as separate groups. And on top of all that charged us over a £20 service charge! DO NOT WASTE YOUR MONEY! The food is not worth the shockingly...